LeClair Plumbing & HVAC is a fast-growing company dedicated to providing exceptional plumbing & HVAC service, installation and repair to our clients throughout Southern New Hampshire and Massachusetts. Our team is known for its friendly and professional approach, and we pride ourselves on our commitment to customer satisfaction. We are seeking a reliable and organized secretary and dispatcher to join our team temporarily (August-November) and ensure seamless operations in our office.

Responsibilities:

Dispatching:

Efficiently schedule and dispatch service calls to plumbing technicians based on priority, location, and availability.

Customer Service:

Answer incoming calls, social media messages and emails from customers, providing friendly and professional assistance for scheduling and inquiries.

Administrative Tasks:

Maintain accurate records of service requests, appointments, and customer information. Update and manage our database.

Permits:

Assist with pulling plumbing & heating permits as needed

Billing & Invoicing:

Assist with preparing and sending out invoices and follow up on outstanding payments.

Coordination:

Communicate effectively with the team to ensure timely completion of service calls and address any issues that arise.

Inventory Management:

Monitor and order office supplies and equipment as needed. Other Tasks as

Needed Requirements:

High School Diploma or GED Experience:

Previous experience in a dispatching or administrative role, preferably in the plumbing or service industry.

Skills:

Strong organizational and multitasking abilities. Excellent communication skills, both written and verbal.

Tech-Savvy:

Proficient in using Microsoft office, QuickBooks online

Dependability:

Reliable and punctual, with a positive attitude and the ability to work independently.

Preferred Qualifications:

Familiarity with plumbing terminology and processes. Experience with scheduling, billing and invoicing systems (HouseCall Pro!) Experience managing business social media accounts

Job Types:

Full-time, Part-time Pay:

$24.00 - $26.00 per hour

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Newton, NH 03858