Responsibilities:

Dispatching:

Efficiently schedule and dispatch service calls to plumbing technicians based on priority, location, and availability.

Customer Service:

Answer incoming calls, social media messages and emails from customers, providing friendly and professional assistance for scheduling and inquiries.

Administrative Tasks:

Maintain accurate records of service requests, appointments, and customer information. Update and manage our database.

Permits:

Assist with pulling plumbing & heating permits as needed

Billing & Invoicing:

Assist with preparing and sending out invoices and follow up on outstanding payments.

Coordination:

Communicate effectively with the team to ensure timely completion of service calls and address any issues that arise.

Inventory Management:

Monitor and order office supplies and equipment as needed. Other Tasks as

Needed Requirements:

High School Diploma or GED Experience:

Previous experience in a dispatching or administrative role, preferably in the plumbing or service industry.

Skills:

Strong organizational and multitasking abilities. Excellent communication skills, both written and verbal.

Tech-Savvy:

Proficient in using Microsoft office, QuickBooks online

Dependability:

Reliable and punctual, with a positive attitude and the ability to work independently.

Preferred Qualifications:

Familiarity with plumbing terminology and processes. Experience with scheduling, billing and invoicing systems (HouseCall Pro!) Experience managing business social media accounts

Job Types:

Full-time, Part-time Pay:

$24.00 - $26.00 per hour

Benefits:

Flexible schedule

Work Location:

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Part-time temporary Secretary & Dispatcher (Plumbing & Heating company)