A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
The Dispatcher is responsible for the timely and accurate entering of all shipment information into PRMS and maintaining documents/files in accordance with company policies and procedures. This position is responsible for the coordination of shipping and receiving activities, including dock usage.
Shift:
6pm - Until Job Function Statements -
Essential Functions:
Communicate with Production, Scheduling, Purchasing, Transportation, Customer Service, and the rest of the team on a regular basis (conference calls, proactive communication and information sharing as needed). Maintaining supplies and ordering as needed (includes office supplies, BOL's, templates, etc.) Dispatch all outbound loads, confirm destination, and seal trailers. Accurate data entry and file maintenance in PRMS. Following proper documentation procedures. Ship confirmation of Customer orders. Shuttle BOL's, e-mails, documents, and communication. Compliance to Sarbanes-Oxley requirements. Oversee VOICE Queue to disseminate work to all associates. Troubleshoot system issues to ensure work-flow continues. Responsible for order assignment que and truck check in. Maintain all paperwork, files, and documents according to company policy and procedure. Control movement/loading of all empty pallet and bin trailers. All full trailers to be communicated to Transportation, so that carrier pick-ups can be arranged. Perform other duties as assigned. Regular and reliable attendance is an essential function of this position.
Required Qualifications/Skills:
Excel, Word and Outlook computer software skills. Ability to multi-task in a fast-paced, constant-changing environment. Team-oriented with good interpersonal skills; able to communicate with all levels of the organization. Ability to work holidays, days, nights and weekends as necessary. Capable of working in a cold (34 degrees Fahrenheit) and wet environment. Basic math skills.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
