Communications Specialist / Dispatcher Job Summary The Communications Specialist / Dispatcher at Anakeesta is responsible for coordinating and maintaining efficient communication between departments to ensure smooth daily operations across the park. This role involves monitoring radio channels, dispatching team members as needed, and responding promptly to operational, maintenance, and guest service requests. The Dispatcher serves as a central point of contact, ensuring timely resolution of issues while supporting safety protocols and enhancing the overall guest experience. Strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment are essential for success in this position. The Dispatcher is also responsible for coordination with all Emergency Services in the area for various emergencies. Your Responsibilities Core Expectations & Professional Standards Represent Anakeesta with genuine friendliness, care, and pride in your work Maintain a professional appearance and high standards of personal hygiene Be punctual, dependable, and flexible with scheduling, including evenings, weekends, holidays, and overtime as needed Work Ethic & Performance Exhibit strong self-motivation, discipline, and commitment to continuous improvement Effectively prioritize and complete tasks in a timely manner Adapt quickly to changing priorities and a fast-paced environment Demonstrate the ability to multitask while maintaining accuracy and attention to detail Remain calm, think clearly, and respond effectively in high-pressure or emergency situations Teamwork & Guest Experience Foster a team-oriented environment by supporting and collaborating with coworkers Provide exceptional guest service by anticipating needs and taking initiative within company guidelines Communicate clearly and professionally using approved methods Use strong interpersonal, problem-solving, and conflict-resolution skills Create a welcoming atmosphere by maintaining a friendly demeanor, including smiling and making eye contact Integrity & Professional Judgment Maintain strict confidentiality and exercise sound judgment with sensitive information Uphold company values with dignity and respect in all interactions Embrace new ideas and demonstrate a willingness to learn new technologies Functional Skills & Abilities Communicate effectively with guests and team members Ability to learn and operate a Computer Aided Dispatch system (CAD) Perform basic math functions accurately (addition, subtraction, multiplication, division) Operate company vehicles when required (valid driver's license required) Follow instructions, retain information, and execute tasks reliably Physical & Environmental Requirements Ability to sit, stand, and walk for extended periods (up to 13 hours), including navigating uneven terrain and stairs Ability to lift and carry up to 50 lbs (with assistance) using proper safety techniques Perform repetitive tasks involving hands, arms, and body movements All other duties as assigned What You Need Must be at last 18 years of age. High school diploma or equivalent required. Proficient in basic computer applications, including Microsoft Word, Outlook, and Excel. Minimum typing speed of 40 words per minute required. CPR and First Aid certification required, or willingness to obtain within one year of hire. Must be able to successfully pass pre-employment drug/alcohol screening and criminal background check. Perks of Working With Us Work with an enthusiastic team and help create lasting memories. Free parking. Competitive pay. Paid time off. Medical, dental, and vision insurance. Life insurance. 401(k) retirement plan. Free admission for employees and their immediate family. Employee discounts on food and merchandise. Generous pass exchange program with area attractions. About Us Anakeesta is an award-winning theme park in Gatlinburg, TN, offering unique outdoor experiences at the top of the Smoky Mountains. We are committed to creating meaningful, memorable experiences for both our guests and team members. Be a Breath of Fresh Air