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Dispatcher - Lift Truck
Career Insights for Dispatcher
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Scorecard
Based on Tennessee data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$46,255 / year median in Tennessee
+10% projected growth
Job Description
Dispatcher - Lift Truck Thompson Tractor Company, Inc. United States, Tennessee, Nashville 725 Massman Drive (Show on map) Sep 05, 2026
Description Position Summary The Dispatcher is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, and other duties not specified. Essential Responsibilities & Expectations Handle incoming phone calls to the branch
Produce quotations and estimates
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians
Dispatch Field Service Technicians
Open and properly segment work orders applying correct codes and tax information
Handle closing of work orders in a timely fashion
Adjust service technician time when necessary
Obtain Purchase Orders from customers as required
Responsible for charging his/her time to work orders
Fill in for supervisor when needed Qualifications Education High school diploma or the equivalent Experience Prior clerical or administrative experience is desired.
Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies. Skills and Competencies Telephone, verbal, and written communication skills
Organizational skills
Microsoft SharePoint
Microsoft Dynamics AX Job Training Microsoft Word - Basic
Microsoft Excel - Basic and Intermediate
Business communication skills training
OSHA and MSHA required training
Compliance training Safety Summary Working Conditions Work is normally performed in a Service Department shop office environment.
Some work must be performed in the shop environment with limited exposure to physical risk.
No or very limited physical effort is required for this position. Physical Requirements Speaking
Listening
Writing
Typing
Reaching
Kneeling
Grasping
Stooping
Lifting up to 25 lbs. Job Hazards Tripping, slipping, falling
Repetitive hand motion (computer work)
Back and neck strain
Stress
Potential harm from operating office equipment Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. Qualifications
Education
High School or Equivalent (required)
Experience
Prior clerical or administrative experience is desired. (preferred)
Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.