$14.00

Per Hour DOE (Depends on Experience)

Position range in Webb County $13.67 - $23.61 Per hour Dispatch Clerk

JOR TIRE REPAIR & MAINTENANCE INC

Occupation:

Dispatchers, Except Police, Fire, and Ambulance

Location:

Laredo, TX - 78041

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

09/22/2026

Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Work onsite all of the time

Updated:

09/25/2026

Expires:

10/22/2026

Job #: 17071804

Job Requirements and Properties

Help for Job Requirements and Properties. Work Onsite

Full Time Education

High School Diploma or Equivalent Experience

12 Month(s) Age

35 and up DL

Required Schedule

Full Time Job Type

Regular Duration

Permanent Employment Public Transit

Available Help for . Position Summary

The Tow Truck Dispatcher coordinates daily towing operations by receiving service calls, assigning jobs to drivers, and ensuring timely, professional customer service. This role requires a bilingual English/Spanish communicator with a strong, confident personality capable of handling difficult or highstress situations while maintaining professionalism. Key Responsibilities Answer incoming service calls and gather accurate information on location, vehicle type, and service needs. Dispatch tow truck drivers based on availability, proximity, and job priority. Communicate clearly with drivers regarding job details, route changes, and updates. Manage challenging situations with calm, assertive communication and problemsolving. Provide bilingual support to customers and partners as needed. Monitor driver locations and job status using dispatch or GPS software. Maintain detailed logs of calls, dispatch times, service completion, and customer interactions. Coordinate with law enforcement, insurance companies, and roadside assistance partners. Handle customer inquiries, provide ETA updates, and resolve issues professionally. Support administrative tasks such as data entry, ticket processing, and documentation. Qualifications Experience in dispatching, towing, transportation, or customer service preferred. Bilingual English/Spanish required. Strong communication skills and the ability to remain confident and composed during difficult situations. Ability to multitask in a fastpaced environment. Basic computer skills; familiarity with dispatch or GPS tracking systems is a plus. Knowledge of local geography and traffic patterns helpful. Schedule Monday-Friday, 8:30 AM to 5:00 PM Occasional halfday on Saturday as needed