Location:

McKinney, TX Pay:

$20-26/hr

Schedule:

Full-time | In-office About the Role We are hiring a Dispatcher/Install Coordinator to support a fast-moving field operations team across plumbing services in North Texas. This is a high-impact role where responsiveness, organization, and communication directly affect daily revenue and customer satisfaction. This position will begin in a hands-on support phase, assisting with live dispatch coordination, customer confirmations, and scheduling, before transitioning into full dispatcher responsibilities. What You'll Do Coordinate and dispatch field technicians in real time Call customers to confirm appointments and reduce cancellations Support job scheduling, routing, and daily workflow management Collect payment from customers Track Revenue per hour for technician efficiency Communicate with technicians regarding parts, timing, and job status Work closely with office and field teams to keep operations moving smoothly Help refine and improve dispatch processes over time What We're Looking For Strong systems thinker with attention to detail Comfortable working in a fast-paced, evolving environment Clear communicator (phone + internal coordination) Ability to stay organized under pressure Experience in dispatch, scheduling, or service coordination is a plus (not required) Positive attitude and willingness to learn are essential Service Titan experience required Important Notes This is an in-office role (not remote) Ideal for someone who enjoys structure-building and problem-solving We are a Nexstar company Benefits Health insurance (employer pays 60% of employee premiums) 401(k) with 4% match (after eligibility period) Team events and performance-based culture

Pay:

$20.00 - $26.00 per hour Application Question(s): Do you have experience in dispatching, scheduling, or service coordination? Do you have experience in plumbing, HVAC, or another home-service industry? Are you comfortable handling customer calls, appointment confirmations, and payment collection?

Work Location:

In person