Bilingual (Spanish) a plus! Work Hours 7:30am to 5pm, Monday to Friday. On-call rotation for evenings and/or weekends. In summer season hours are extended.

Job Type:

Full-time Service Dispatcher A highly motivated individual to help maintain a high level of customer service satisfaction. This individual will provide support to our external customers to determine service needs. Schedule and notify field service technicians, installers, etc of assignments and enter necessary data into the computer database.

Job Duties:

Provide friendly , high quality customer service to internal and external customers. Communicates with customers to determine their needs. Schedules and notifies service technicians of workorder assignments using GPS tracking and dispatching software. Receives check-in call from the service technicians and informs workers of the next job to respond to Supports service technicians & installers. Maintains customer repair records using the computer database to give detailed history of the work performed at their sites. Maintains dispatching board to ensure maximum efficient capacity of technicians. Manage on-call schedule and notify technicians of their assigned weeks. Know and understand service work order module and service contract. Active in all facets of dispatch. Various reporting responsibilities as needed. Multi-task between high volume of live phone calls and electronic communication Answer up to 75 or more calls per day -Communicate effectively between customers, dispatchers, and field technicians -Assist customers with placing orders and with status inquiries. Follow up and follow through with technicians and customers to help maintain good customer relationships.

Requirements:

Requires a high school diploma or GED, additional education a plus. Ability to input data (data entry) with minimal errors. Previous dispatching/customer service experience a plus! Service industry call center experience a plus! ServiceTitan or HouseCall Pro software experience a plus! Experience and utilizing judgment to plan and accomplish goals. Ideal candidates will have the following customer service-related skills: A professional and courteous telephone manner. Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians. Patience and endurance to sit/stand behind a desk all day. Able to identify and handle the urgency of each task, and work in a high-stress position. Is detail-oriented with the ability to multi-task. Basic iMac computer skills to include the following: Proficient w/Microsoft excel and word on an iMac. Strong interpersonal skills such as, communication, problem solving, and organizational. Perform a variety of tasks; works under general supervision of the service manager. General office duties may include filing, sorting, answering phones in a CSR role, greeting customers, etc.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Job Type:

Full-time Pay:

$20.00 per hour People with a criminal record are encouraged to apply

Work Location:

In person