Job Summary:

We are seeking a reliable

FULL TIME

Tow Truck Dispatcher to join our team. Your primary starting shift will be the Second shift 3pm

• 11pm, and you may be required to work Overtime on occasion.

This will be a permanent position and only those looking for permanent work need apply. This position will be based in Midlothian, TX. As a Tow Truck Dispatcher, you will be responsible for efficiently dispatching Drivers to designated locations, assisting in the release of impounded vehicles, and answering customers / clients questions as they call into our Operations Dispatch office . This is a Fast Paced, crucial role in our company as you will be dispatching for multiple Police Agencies, Businesses, Shops, and Roadside Assistance Companies as well as Tow Truck assistance quotes, answering questions from vehicle owners, insurance agencies, and other towing agencies, all while ensuring the smooth flow of traffic throughout all of our systems.

PERSONALITY

is an absolute must and will play a huge factor in your employment with our company. You will be responsible for creating files and extensive recordkeeping. Additional duties may be required

Responsibilities:

• Be a Self Starter and Fast Learner > Must Be Computer Literate
• Answer phones and gather all perinate information in detail
• Ability to manage multiple calls at one time while deciphering the importance level of each call.
• Understanding GPS coordinates, Interstate and Highway layouts, mile markers and landmarks to aid in precise location assistance.
• Communicate with drivers, and management, to receive job assignments and update status
• Maintain accurate records of services provided, including mileage, time, and any and all charges
• Provide excellent customer service with any questions or concerns
• Every Call > Every Time.

Skills:

• TDLR VSF

  (Vehicle Storage Facility) licensed
• or the ability to secure a license.
• Proficient in using Towbook software for dispatching is a PLUS, BudgetGPS Maps for fleet management, RingCentral phone system, and Google Search Engine.
• Excellent communication skills to effectively interact with customers, drivers, and team members
• Familiarity with transportation management systems (TMS) for efficient route planning
• Knowledge of phone etiquette when communicating with customers or colleagues.
• Ability to pass mandatory drug testing as required by

TDLR Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements.

Job Type:

Full-time Pay:

$10.00

• $12.

00 per hour People with a criminal record are encouraged to apply Ability to

Relocate:

Midlothian, TX 76065: Relocate before starting work (Required)

Work Location:

In person