Position Overview RSI Services is looking for a dependable, organized, and customer-focused Dispatcher / Office Coordinator to join our growing team. This position is the central point of communication between our customers, technicians, manufacturers, and office staff. The Dispatcher is responsible for coordinating daily service schedules, ensuring technicians have the information and parts needed to complete repairs, providing excellent customer service, and assisting with general office operations. The ideal candidate is someone who can multitask, stay organized under pressure, communicate professionally, and thrive in a fast-paced service environment. Experience in the HVAC or refrigeration industry is preferred but not required for the right candidate. Primary Responsibilities Customer Service Answer incoming phone calls, emails, and customer inquiries in a professional and friendly manner. Gather detailed information regarding service requests and accurately enter work orders into the system. Schedule service calls, preventive maintenance visits, warranty work, and emergency service requests. Communicate appointment times, technician arrival updates, and job status with customers. Follow up with customers regarding completed work, additional repairs, and scheduling. Dispatching & Scheduling Coordinate and dispatch HVAC and refrigeration technicians based on location, workload, and priority. Monitor technician schedules throughout the day and make adjustments as emergencies or schedule changes arise. Ensure technicians receive all necessary job information before arriving on-site. Maintain communication with technicians throughout the workday to keep schedules running efficiently. Assist with scheduling return visits when parts are required or additional repairs are needed. Parts & Vendor Coordination Contact manufacturers and suppliers to verify part numbers, pricing, availability, shipping times, and warranty coverage. Order parts required for service calls and preventive maintenance. Track parts orders and communicate estimated arrival dates to technicians and customers. Coordinate warranty parts and assist with manufacturer warranty claims when needed. Administrative Duties Prepare and send customer repair estimates and quotations. Create and process customer invoices upon job completion. Update work orders with technician notes, labor, materials, and job status. Maintain accurate customer files and service history. Assist with filing, scanning documents, answering emails, and other office duties as assigned. Qualifications Previous dispatching, scheduling, administrative, or customer service experience preferred. HVAC, refrigeration, plumbing, electrical, or other service industry experience is a plus. Excellent verbal and written communication skills. Strong organizational skills with the ability to manage multiple tasks simultaneously. Ability to prioritize work in a fast-paced environment. Detail-oriented with strong problem-solving skills. Professional appearance and positive attitude. Dependable, punctual, and able to work independently as well as part of a team. Comfortable using Microsoft Outlook, Word, Excel, and learning dispatching or service management software. Preferred Skills Experience dispatching field service technicians. Knowledge of HVAC and refrigeration equipment and terminology. Experience preparing estimates, invoices, and purchase orders. Ability to work calmly during high-volume service periods. Strong customer service and conflict-resolution skills. Why Join RSI Services? At RSI Services, we pride ourselves on delivering outstanding HVAC and refrigeration service while creating a positive, team-oriented work environment. We are looking for someone who enjoys helping customers, supports technicians, takes pride in staying organized, and wants to grow with our company. Every day is different, making this a rewarding opportunity for someone who enjoys variety and problem-solving. If you're motivated, dependable, and ready to be an important part of our team, we'd love to hear from you!

Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person