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Black Diamond Experts
Dispatcher
Job Description
Black Diamond Experts is a proud and growing local Utah based residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our goal is to continue dominating Utah's market by servicing the Wasatch Front while maintaining a happy and loyal customer base. Our priority is taking care of our employees who are our biggest assets.
Position Overview:
A Dispatcher plays a vital role in coordinating and managing service calls for various home maintenance and repair departments, such as plumbing, HVAC or electrical services. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.We offer:
Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance 401(k) retirement with company match Weekly pay with incentives and bonuses Company events & parties for individuals & families Holiday pay, vacation pay, & paid time off Paid Training And much more...Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Health Insurance
Career Insights for Dispatcher
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Scorecard
Based on Utah data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$49,958 / year median in Utah
+12% projected growth