What You'll Do:

Dispatch operators to client locations and job sites, prioritizing daily schedules for maximum efficiency. Relay clear, accurate information between operators and customers to ensure a smooth, professional experience. Stay closely in tune with the company schedule and proactively keep management informed. Respond to customer requests, resolve issues quickly, and represent the Saw Jockey brand well in every interaction. Help maintrain shop organization. Split time primarily between dispatch (about 80%) and supporting field or shop duties (about 20%).

What You Bring:

Strong multitasking skills with a sense of urgency — you stay calm and effective under pressure. Typing speed of 30-40 WPM and solid working knowledge of Google Workspace, Microsoft Office, and Windows-based systems. Self-motivated, organized, and comfortable managing competing priorities. A valid driver's license with a clean driving record, and the ability to pass a pre-employment drug screen. Ability to regularly lift up to 30 pounds. Availability to work Monday-Friday, 7:00 AM-5:00 PM, with occasional after-hours availability.

What Sets You Apart:

Proven customer service experience with a track record of follow-through. Excellent verbal and written communication skills. A natural ability to build trust, defuse conflict, and keep customers and operators on the same page. Concrete cutting or construction industry experience is a plus, but not required. A competitive, team-first mindset — you want to win individually and help the whole crew succeed.

Why Saw Jockey:

Competitive wages Medical insurance Paid vacation and holidays

SIMPLE IRA

retirement plan with 3% company match Cross-training opportunities and a real investment in safety, technology, and continuous improvement Company cell phone provided

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Health insurance Health savings account Life insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Dispatching:

1 year (Required)

Customer Service:

1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

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