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AL
A3 Logistics
Operations Manager/Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on Virginia data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$48,740 / year median in Virginia
+8% projected growth
Job Description
Overview We are seeking an experienced Operations Manager/Dispatcher to lead the daily operations of a fast-paced DSP. This role is responsible for overseeing day-to-day operations, managing supervisors and delivery associates, ensuring safety and compliance, and driving operational performance through effective leadership and continuous improvement. The ideal candidate is a hands-on leader with experience in logistics, transportation, or last-mile delivery who can thrive in a high-volume, fast-paced environment. Key Responsibilities Lead, coach, and develop supervisors and delivery associates. Oversee daily dispatch and delivery operations to ensure efficiency and service excellence. Monitor and improve key performance indicators (KPIs), including safety, productivity, attendance, and quality. Manage staffing, scheduling, and employee performance. Ensure compliance with company policies, DOT regulations, and DSP operating standards. Coordinate fleet readiness and vehicle maintenance. Resolve operational issues and implement process improvements. Analyze operational data and prepare daily, weekly, and monthly reports. Foster a positive, accountable, and high-performing team culture. Qualifications 2+ years of management experience in a DSP, logistics, transportation, distribution, or warehouse environment. Strong leadership and people management skills. Experience managing operational KPIs and driving performance improvements. Excellent communication, organization, and problem-solving abilities. Proficiency with Microsoft Office and operational reporting tools. Valid driver's license with a clean driving record. Bachelor's degree in Business, Logistics, Operations Management, or a related field is preferred. Benefits Health insurance Paid time off and paid holidays Opportunities for career growth and advancement Schedule Full-time We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees.