Secretary/Dispatcher Daniel's Heating & Refrigeration Corp Midlothian, VA Job Details Full-time $16.79 - $20.00 an hour 11 hours ago Benefits Health insurance Dental insurance Qualifications Customer communication Google Sheets Google Docs Administrative experience Managing clients in a customer support role Attention to detail Organizational skills Google Calendar Quality data entry Time management Customer data entry Full Job Description Job Overview We are seeking a detail-oriented and proactive Secretary/ Dispatcher to join our team. The ideal candidate

MUST HAVE 2 YEARS

EXPERIENCE and will be responsible for coordinating and managing the flow of information between clients and service technicians, ensuring timely and efficient customer service. This role requires excellent communication skills, strong organizational abilities, and a commitment to customer satisfaction. Duties Manage incoming calls and inquiries from clients, providing exceptional customer service. Schedule appointments and dispatch service technicians based on client needs and availability. Maintain accurate records of all communications, appointments, and service requests using data entry skills. Monitor the status of ongoing services and ensure timely follow-ups with clients. Collaborate with team members to optimize scheduling efficiency and resource allocation. Assist with administrative tasks as needed, including front desk duties and support for other departments. Utilize dispatching program for customer information and contact. Qualifications Proven experience in an office environment, preferably in a dispatch or administrative role. Strong data entry skills with attention to detail. Excellent time management abilities to prioritize tasks effectively. Proficiency in Google Suite applications (Docs, Sheets, Calendar). Strong customer service skills with the ability to handle inquiries professionally. Familiarity with administrative tasks such as scheduling, record keeping, and front desk operations. Ability to work collaboratively in a fast-paced environment while maintaining composure under pressure. Join our team as a Secretary/Dispatcher where your organizational skills will make a significant impact on our operations and customer satisfaction!

Job Type:

Full-time Pay:

$16.79 - $20.00 per hour

Benefits:

Dental insurance Health insurance Application Question(s): How many years of Service Titan or other dispatching software have you had?

Work Location:

In person