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Robert Half

Dispatcher

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What they do

A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.

$48,740 / year median in Virginia

+8% projected growth

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Job Description

We are looking for a dependable Dispatcher to support daily student transportation operations. This contract opportunity with permanent potential is ideal for someone who can balance route coordination, fast communication, and strong customer service in a time-sensitive environment. The person in this role will help keep service running smoothly by managing driver activity, responding to changes throughout the day, and maintaining accurate operational records.
Responsibilities:
  • Direct daily assignment of school bus drivers for recurring routes, athletic events, and special trip requests.
  • Oversee route progress during service hours and provide timely guidance to drivers when issues arise on the road.
  • Relay schedule adjustments, detours, delays, and urgent updates to drivers, school contacts, and internal leadership.
  • Monitor attendance for driving staff and secure coverage when callouts or unexpected scheduling gaps occur.
  • Keep transportation documentation current, including route details, driver allocations, incident notes, and service logs.
  • Address questions and concerns from schools, parents, and transportation team members with professionalism and clarity.
  • Support route development efforts while helping ensure operations align with company standards and transportation rules.
  • Partner with operations, maintenance, and leadership teams to reduce disruptions and maintain dependable service.
  • Make sound decisions during time-sensitive situations to limit delays and restore service efficiently.