Dispatch & Operations Coordinator

Dispatch & Operations Coordinator

WA EVERGREEN INSULATION LLC

Tacoma, WA Job Details Full-time $22 - $28 an hour 22 hours ago Benefits Opportunities for advancement Qualifications Bilingual Spanish Phone answering Teamwork Microsoft Excel Phone communication Customer service English Administrative experience Office management Full Job Description About the Position We are seeking a highly organized, proactive, and bilingual Dispatch & Operations Coordinator to support our growing insulation company. This is not a traditional front desk position. We are looking for someone who takes ownership, solves problems, and helps create structure and efficiency within our dispatching and office operations. This is an excellent opportunity for someone interested in growing into a larger operations or management role as the company continues to expand. Responsibilities Answer incoming customer and vendor calls professionally in both English and Spanish. Coordinate daily schedules with field crews, crew leads, and office staff. Dispatch crews and communicate schedule changes effectively. Ensure crews receive accurate job information before work begins. Monitor job progress and assist with scheduling adjustments as needed. Maintain customer records, job documentation, and office files. Assist in developing and improving dispatching and communication procedures. Identify operational inefficiencies and recommend solutions. Provide administrative support to office operations. Qualifications Bilingual (English and Spanish) required. Excellent phone communication and customer service skills. Strong organizational and multitasking abilities. Ability to work independently and take initiative. Comfortable making decisions and solving problems in a fast-paced environment. Proficient with Microsoft Office applications, including Outlook, Word, Excel, and Teams. Experience using Housecall Pro is preferred (or the ability to learn quickly). Previous experience in dispatching, scheduling, construction, logistics, or office administration is a plus. Ideal Candidate The ideal candidate is someone who naturally takes ownership of their work and is comfortable helping establish and improve processes. We are looking for an individual who can identify issues, communicate effectively with both customers and field personnel, and contribute to building a more structured and efficient operation. What We Offer Opportunity for professional growth and advancement. Collaborative team environment. Ability to make a meaningful impact on company operations. Hands-on experience in dispatching, operations, and office management. We are not simply looking for someone to answer phones we are looking for someone who wants to help build and improve the systems that keep our operation running smoothly.

Pay:

$22.00 - $28.00 per hour

Work Location:

In person