We are seeking an energetic and detail-oriented Dispatch Team Lead to oversee daily dispatch operations, optimize driver and equipment utilization, and ensure reliable, on-time service. This role leads a small team of dispatchers while working closely with drivers, customers, safety, and logistics to resolve issues, improve efficiency, and support overall profitability. Key Responsibilities Lead, coach, and develop a team of dispatchers while maintaining strong accountability and performance. Oversee daily load planning, routing, scheduling, and driver/equipment utilization . Ensure exceptional customer service, including email response times of 15 minutes or less and consistent on-time pickup and delivery. Proactively identify and resolve service issues, driver concerns, and customer needs. Support driver retention through strong communication, relationship building, and problem-solving. Partner with the Safety team on safety initiatives, driver training, new-hire training, and road tests. Serve as the escalation point for complex operational and service issues. Monitor KPIs including on-time performance, empty miles, revenue per truck, utilization, and driver productivity . Collaborate with Logistics to align available capacity with customer demand. Ensure compliance with DOT regulations, Hours of Service (HOS), and company policies . Identify and implement process improvements and dispatch best practices to increase efficiency and profitability. Qualifications 3+ years of experience in trucking dispatch, logistics, transportation, or fleet operations. Prior leadership or supervisory experience preferred. Strong understanding of transportation operations, routing, load planning, and driver utilization. Experience with TMS, ELD, and dispatch software . Working knowledge of DOT regulations and HOS requirements . Strong communication, problem-solving, decision-making, and conflict-resolution skills. Ability to remain organized and effective in a fast-paced, high-pressure environment .

Pay:

$65,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance

Work Location:

In person