Job Description:

Join Our Award-Winning Team! Are you a proactive problem solver with a passion for customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make someone's day better? Action Plumbing, Heating, AC and Electrical LLC is looking for a reliable and motivated Dispatcher to join our team of service professionals.

Job Summary:

The Dispatcher plays a vital role as the first point of contact for our customers and service technicians. This position ensures timely scheduling, effective communication, and top-notch customer service to maintain the high standards our customers expect. Responsibilities Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. Relay accurate information to technicians, ensuring proficient, quality customer experiences. Manage the whereabouts and needs of every technician in the field. Record the results of each service call and create report summaries for senior management. Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Update customers throughout the day on the technician's progress. Competencies for Success Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust, diffuse conflict and hold others accountable. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$45,000.00 - $60,000.00 per year

Work Location:

In person