911

Dispatcher Department:

Sheriff's Office Reports to:

Dispatch Supervisor, Chief Deputy, Sheriff FLSA Status:

Non-exempt Pay Grade:

L ABOUT US

Vernon County is dedicated to enhancing quality of life by promoting the health and safety of all residents and by conserving our natural landscape and unique rural character. We are committed to fostering stewardship, collaboration, and innovative growth through informed decision-making and transparent government.

POSITION SUMMARY

This position performs dispatch services within the operations of the Vernon County Sheriff's Office 911 dispatch center for emergency and non-emergency situations. Employee is under general supervision of Sheriff/Administrative Staff and uses independent judgment in providing dispatching services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receives and transmits oral and written orders and information by radio, computer, and telephone to law enforcement, fire, emergency medical services, highway maintenance and/or other emergency and non-emergency services. Operates a sophisticated work station comprised of multiple computer systems including county radio system, 9-1-1 and office phone systems, geographical mapping tools, Computer-Aided Dispatch (CAD) System and other computer and office equipment, as necessary. Documents phone and radio communications and actions taken in accordance with prescribed procedures. Operates the Department of Justice TIME system computer program according to policy and procedures. Receives state and federal civil defense calls and relays information to appropriate municipality. Operates all equipment within the dispatch center and monitors its operation to assure proper functioning. Assists with walk-ins of the general public such as requests to talk to staff or the filing of complaints. Prepares reports and performs clerical support services such as filing, searching files through data processing equipment, providing input, etc. Maintains public and law enforcement confidentiality when dealing with public and law enforcement either in person, by phone or other means of communication. Provides information to the district attorney and the court as well as provides testimony, if requested. Serves as primary point of contact for reporting all 9-1-1 emergencies and non-emergencies within Vernon County and possibly surrounding areas. Represents the county and department in a professional manner and with a high level of professionalism. Provides information and directions to callers, law enforcement, fire/EMS and other public safety agencies. During a life-threatening emergency, establishes communications with the caller, provide safety/life-saving instructions, and maintains control of the conversation until units arrive on the scene. Interacts with callers who may be injured, distressed, distraught and/or emotional, and also public safety personnel on the telephone and radio to accurately communicate information and instructions in all situations. Gathers pertinent information obtained from the caller and enters it into the CAD System, consistent with proper protocols. Facilitates language interpretation between non-English speaking callers and interpreters Provides all services in a "manual mode" (non-computerized environment) when primary CAD System is not available. Receives and responds to calls from various hotlines including Crime Stoppers, alarm companies, etc. Monitors status of officers via radio, MACH System, and CAD System Queries people/vehicles in different database systems with the Wisconsin TIME System Processes arrest warrants and protection/restraining orders received from the court Sends out crime alerts upon request from officers Entry of data into the department Records Management System (RMS) Monitors different security camera systems.

RELATED JOB FUNCTIONS

Attends staff meetings and training sessions Responsible for working safely and following safety practices and standards of the facility; responsible for reporting and/or correcting any existing or potential safety/accident hazards May perform cleaning duties within the dispatch center May receive and record fines and bail money Performs related work as required or directed Monitors department email messages and facsimiles

SKILLS AND ABILITIES

Knowledge of modern office procedures and computer equipment Knowledge of pertinent federal, state and local laws and ordinances Skill in organization and time management while prioritizing in a multi-tasking environment Skill in problem solving Ability to listen and obtain essential information by telephone Ability to listen and respond effectively to abusive and excited callers without deterioration of quality of service Ability to quickly assess the scope and magnitude of an emergency Ability to demonstrate understanding, compassion and empathy Ability to act quickly and decisively while remaining calm, and working effectively under stress Ability to speak clearly and concisely in English, as well as spelling correctly Ability to maintain control and manage calls with tact, judgment, confidence and authority Ability to establish and maintain effective working relationships with co-workers and others Ability to learn methods and techniques of emergency dispatching Ability to learn to process information and make sound decisions Ability to learn the geography and surrounding area of Vernon County Ability to type, with minimal errors, at a speed necessary for successful job performance Ability to maintain confidentiality

PHYSICAL REQUIREMENTS

Ability to sit, stand, and move around for extended periods. Proficiency in keyboarding and using office equipment such as computers, printers, and copiers. Capable of lifting and carrying light to moderate office supplies. Visual acuity to read printed materials and view computers screen for extended periods. Manual dexterity to operate office equipment and perform tasks such as filing and organizing paperwork. Ability to communicate with the public and Vernon County staff in-person and on the phone. Capable of listening to radio communications and responding with voice quality that transmits with clarity. May travel to other Vernon County locations. Ability to handle stressful situation(s) and short deadlines. Involves minimal potential and/or direct exposure to blood or bodily fluids.

EDUCATION AND TRAINING REQUIREMENTS

Must possess a high school diploma or GED Within a specific time period, satisfactory completion of a prescribed training program Possession of a valid driver's license and reliable transportation with adequate auto insurance to meet minimum County requirements, or access to reliable transportation for city and rural travel Training and experience in 9-1-1 dispatching are preferred Possession of an associate degree in police science is desirable Ability to type 35 words per minute is desirable Must pass background check and other requirements Certificates and Licenses Required Within a specific time period and by training set up by the department, trainees must attain and maintain the following certifications: Certification in cardiopulmonary resuscitation (CPR) Certification in Automated External Defibrillation (AED) Certification in Emergency Medical Dispatch (EMD) Certification in the operation of the Wisconsin TIME System (CIB/NCIC)

ADDITIONAL INFORMATION

Must be 18 years of age at hire. Must be a United States citizen or must have been a lawful resident of the United States for the past ten (10) consecutive years. Must successfully complete a criminal background investigation Must be able to perform essential job functions Must have never committed, been involved in, or been convicted of a felony or serious misdemeanor. Must be of good character and reputation. Must have the ability to work within a 24/7 operation environment, which requires the ability to work rotating shifts, weekends, holidays to include rotating days off. Must also be able to accept last minute schedule changes in case of emergencies or shift coverage issues. This position description has been prepared to assist in evaluating duties, responsibilities, and skills of the position. It is not intended as a complete list of specific responsibilities and duties, nor is it intended to limit duties to those listed. Vernon County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

WAGE AND BENEFITS

$26.89

• 29.69 Paid Time Off Paid Holidays Wisconsin Retirement System Short Term & Long-Term Disability
• waived premiums. $10,000 Life Insurance Policy
• Employer Paid. Health Insurance Dental & Vision Group Rate Plans Deferred Compensation

• Wisconsin Deferred Comp & Nationwide Other Supplemental Insurances Employee Assistance Program Pay:

  $26.89
• $29.

69 per hour

Benefits:

Dental insurance Dependent health insurance coverage Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person