Emergency Communications Call Taker - Department of Emergency Management & Communication

• Full Time
• Westminster
• Posted 2 weeks ago
• $24.14 to $42.23 per hour USD / Year

Salary:

$24.14 to $42.23 per hour

Closes:

September 15, 2026 Website Carroll County Government Emergency Communications Call Taker -

Department of Emergency Management & Communication Business:

Carroll County Government Location:

Westminster

FULL TIME

PERMANENT

Business Product/Service:

Local Government Business Address:

225 N Center Street Westminster, Maryland 21157

Phone:

(410) 386-2129

Contact Name:

Suzanne Schreuer Title:

Administrative Technician Email:

sschreuercarrollcountymd.gov

Website:

jobcenter.carrollcountymd.gov/ Job Description Emergency Communications Call Taker Information

• Pay Range (Grade): $24.14 - $42.23 (H400)

Hiring Pay Range:

$24.14 - $25.35

Other Compensation Offered:

Overtime, Compensatory Time

Employment Type:

Full-Time, 32 hours per week

Organization:

Emergency Management & Communications - Communications

Location:

New Windsor Office Complex

• Reports to: Assistant Manager

Classification:

Non-Exempt (41757) Who We Are At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community. What You Will Do As an Emergency Communications Call Taker, you will receive 9-1-1 and administrative calls using industry standard protocol systems. The work you do will help the County provide dependable emergency services. Essential Duties

• Receive 9-1-1 and administrative communications via phone call, text message, and other forms of media. Provide critical pre-arrival instructions as necessary.
• Receive and handle emergency calls for assigned County agencies after hours.
• Monitor various County and privately owned automatic alarms that terminate at the Emergency Communications Center (ECC).
• Compile reports and records as required by management or government agencies.
• Perform duties, assist Emergency Communications Specialists and/or Emergency Communications Specialist Supervisors, as assigned.
• Perform daily duties as described in Emergency Communications Center policies and procedures.
• Support the use of NextGen 9-1-1 programs. Perform tests of communication equipment in accordance with all applicable regulations and policies.
• Maintain up-to-date knowledge of emergency services and complete required continuing education training. Maintain State and Federal requirements for dispatch certifications.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility. How You Will Succeed Your Skills
• Keyboarding (Developing)
• Local Geography (Intermediate)
• Computer Aided Dispatch Software (Introductory) Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Analytical Thinking
• Attention to Detail
• Fostering Communication
• Information Management
• Digital Literacy
• Resilience You Might Be a Good Fit If Education and Experience
• High school diploma or general education diploma (GED)
• One or more years of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement. Required Licenses and Certifications
• Valid driver's license Must successfully obtain the following licenses and certifications within the required time:
• Maryland Emergency Medical Dispatcher (EMD) license (or must obtain within one year of employment)
• CPR certification (or must obtain within six months of employment)
• Emergency Telecommunicator Certification (or must obtain within one year of employment)
• Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within one year of employment)
• CJIS certification (or must obtain within one year of employment)

FEMA ICS 100, 200, 700, 800

certifications (or must obtain within one year of employment)

• Implicit Bias training (or must obtain within one year of employment)
• Acute Traumatic and Chronic Stress Management training (or must obtain within one year of employment) Additional Information
• Requires criminal background check as condition of employment.
• Requires Federal and State criminal history record check for CJIS access.
• Must be able to focus in an open office environment with potential for noise.
• Will be required to work outside of standard hours.
• Work schedule includes nights, weekends, and holidays.
• Requires ability to achieve a passing score on an industry standard pre-employment screening test.
• Employment conditional on ability to pass required certification tests and a background check.
• Uniform is required. Why You Will Love Working Here All the Benefits You Need Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes:
• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options, when applicable
• Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
• Pension, 401k, and 457 Retirement Accounts
• Up to $9,000 in Tuition Assistance per fiscal year Find out more : Carroll County Government | Carroll County, Maryland (carrollcountymd.

gov) Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157. Questions or need assistance? Please contact us at careerscarrollcountymd.gov, via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours.

Disclaimer:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Job Requirements Required Licenses and Certifications

• Valid driver's license Must successfully obtain the following licenses and certifications within the required time:
• Maryland Emergency Medical Dispatcher (EMD) license (or must obtain within one year of employment)
• CPR certification (or must obtain within six months of employment)
• Emergency Telecommunicator Certification (or must obtain within one year of employment)
• Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within one year of employment)
• CJIS certification (or must obtain within one year of employment)

FEMA ICS 100, 200, 700, 800

certifications (or must obtain within one year of employment)

• Implicit Bias training (or must obtain within one year of employment)
• Acute Traumatic and Chronic Stress Management training (or must obtain within one year of employment) Additional Information
• Requires criminal background check as condition of employment.
• Requ.

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