PUBLIC SAFETY TELE-COMMUNICATOR TRAINEE DEFINITION

Under close supervision as a trainee and productive worker, receives and responds to telephone or other electronic requests for emergency assistance including law enforcement, fire, medical, or of the emergency services and/or dispatches appropriate units to response sites; does other related duties as required.

EXAMPLES OF WORK

As a trainee and productive worker: Receives telephone or other electronic requests for emergency assistance. Learns to obtain, verify, and record location of emergency, name caller, nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. Learns to operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data. May be required to access foreign language interpreter service for non-English speaking callers. Maintains a reassuring, calming manner with callers to obtain required information. In response to medical emergencies is trained in the provision of first aid or CPR instructions to stabilize the medical condition of persons until arrival of professional medical assistance. In nonmedical emergencies may provide precautionary instructions and advice to help ensure the personal safety of persons and/or to minimize loss of property pending arrival of fire, police, or other assistance. Refers nonemergency situations to other appropriate public or private agencies. May dispatch nonemergency personnel or equipment. Determines the appropriate type of agency(ies) to respond to the specific emergency or call for assistance. Learns to utilize radio, telephone, and computerized or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on pre-established response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from pre-established response plans. Maintains a constant update on status of emergency units in the field and of on-call personnel. May make entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC), files. Receives training in the activation of emergency alert systems such as bells, sirens, beepers, and tone-activated devices.

REQUIREMENTS

NOTE:

Appointees to positions at Public Safety Answering Points and at some Public Safety Dispatch Points must successfully complete training and obtain certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety as required by NJAC 17:24- 2.2, during the trainee period. Applicants possessing the required certifications will be given additional consideration. Seasonal (6 month) employment may also be considered. These positions are full-time but part-time applicants may be considered. Applicants must be willing to work variable shifts including weekends and holidays.

LICENSE:

Appointees will be required to possess a valid New Jersey drivers license. Employee mobility is necessary to perform essential duties of the position. Interested applicants should submit a letter of interest and resume to: Kevin McLaughlin, Division Director Office of Emergency Management 4 Moore Road, DN 308 Cape May Court House, NJ 08210 Kevin.

MclaughlinSr@co.cape-may.nj.us and Sara Maloney Director of Human Resources and Training 4 Moore Rd, DN 122 Cape May Court House, NJ 08210 Sara.

Maloney@co.cape-may.nj.us

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person