SUMMARY Join Grand Sierra Resort as the Senior Manager of SOC Operations and Emergency Preparedness and take a leading role in protecting our guests, team members, and property. This high-impact position oversees Security Operations Center and dispatch operations, coordinates responses to critical incidents, and advances emergency planning, training, and life-safety readiness. The ideal candidate is a calm, decisive leader who thrives in a fast-paced environment and is passionate about building prepared teams, strengthening operational resilience, and making a meaningful difference every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following: Provide strategic and operational leadership for the Security Operations Center and Dispatch functions, ensuring continuous coverage, consistent service standards, and 24/7 readiness to support the property. Serve as the primary command and coordination point for security, safety, life-safety, and emergency events, maintaining clear direction and control throughout each incident. Maintain real-time situational awareness by monitoring video surveillance, access control, alarms, radio traffic, emergency communications, incident reports, and other operational systems. Assess incidents promptly, establish response priorities, deploy appropriate resources, and ensure timely escalation based on the nature, severity, and potential impact of the event. Coordinate responses with Security, Surveillance, Risk & Safety, Engineering, Facilities, Hotel Operations, Human Resources, Risk Management, Information Technology, and other departments as circumstances require. Ensure executive leadership and designated stakeholders receive accurate, timely, and appropriately escalated notifications during significant incidents and operational disruptions. Apply incident command principles during emergencies, establish clear roles and communication channels, track response activity, and support an orderly transition to recovery operations. Develop, maintain, and regularly evaluate emergency response plans for fire, severe weather, active threats, medical emergencies, evacuations, shelter-in-place events, utility failures, technology disruptions, and other foreseeable hazards. Support business continuity and operational resilience by identifying critical functions, response dependencies, communication needs, and recovery priorities. Create and maintain emergency communications protocols, notification procedures, call trees, escalation matrices, response checklists, incident command guides, and other quick-reference resources. Plan, coordinate, and document drills, tabletop exercises, simulations, and other preparedness activities in partnership with affected departments and external agencies. Evaluate exercises and actual incidents, facilitate after-action reviews, document lessons learned, assign corrective actions, and track improvements through completion. Establish and maintain the Emergency Response Team structure, including defined roles, training requirements, activation procedures, equipment readiness, participation standards, and performance expectations. Build and sustain working relationships with law enforcement, fire, emergency medical services, emergency management agencies, utilities, vendors, and other public-safety partners. Coordinate site familiarization, joint planning, emergency access, contact information, and response expectations with external agencies and service providers. Oversee operational readiness of life-safety systems and related response processes, including testing schedules, inspection documentation, impairment notifications, deficiency escalation, and corrective follow-up. Partner with Engineering, Facilities, Information Technology, vendors, and other responsible parties to address system issues and minimize gaps in monitoring, communications, or emergency response capability. Manage SOC and Dispatch technology, including system access, user permissions, equipment functionality, service issues, vendor support, and implementation of upgrades or process improvements. Establish dispatch, radio, alarm-monitoring, and incident documentation standards that promote accurate information, effective coordination, and reliable records. Ensure incident logs, reports, recordings, notifications, and supporting records are complete, accurate, timely, confidential, and retained in accordance with established requirements. Review incident data, alarm activity, response times, staffing trends, recurring issues, and other performance indicators to identify risks and recommend operational improvements. Develop and maintain staffing plans, schedules, shift coverage, post assignments, and contingency arrangements necessary to support continuous SOC and Dispatch operations. Lead, train, coach, and evaluate SOC and Dispatch personnel; communicate expectations, reinforce procedures, recognize strong performance, and address performance or conduct concerns promptly. Ensure personnel are trained and competent in systems operation, emergency procedures, radio protocols, documentation standards, escalation requirements, and customer service expectations. Promote a culture of professionalism, accountability, confidentiality, calm decision-making, teamwork, and service while managing sensitive or high-pressure situations. Maintain current knowledge of applicable regulations, industry practices, company policies, and property-specific risks that affect SOC operations, emergency preparedness, and life-safety response. Participate in departmental planning, budgeting, vendor management, and procurement related to SOC operations, emergency preparedness, training, equipment, and technology. Serve as an on-call leadership resource and respond to the property outside normal working hours when significant incidents, system failures, staffing issues, or business needs require management support. Perform other duties assigned within the scope of the position.

KNOWLEDGE/SKILLS/ABILITIES

Strong knowledge of emergency management principles, Incident Command System concepts, emergency preparedness, crisis response, and operational risk mitigation. Strong understanding of Security Operations Center functions, dispatch operations, surveillance coordination, field security response, incident escalation, and emergency communications. Working knowledge of

FEMA/NIMS

concepts, OSHA standards, fire/life-safety practices, emergency planning frameworks, and risk assessment methods. Proficiency with video management systems, alarm monitoring systems, facial recognition or analytics platforms, dispatch systems, incident reporting systems, Microsoft Office, and emergency notification tools. Ability to remain calm, decisive, and organized during critical incidents, competing priorities, interruptions, and rapidly changing operational conditions. Ability to make sound decisions under pressure while coordinating multiple resources, departments, and external agencies. Strong leadership, coaching, training, and team development skills. Excellent verbal and written communication skills, including the ability to draft clear reports, executive summaries, incident reviews, emergency communications, and corrective action documentation. Strong attention to detail, professional radio communication skills, basic investigative understanding, conflict management ability, and sound independent judgment. Ability to work effectively with executives, department leaders, managers, team members, law enforcement, fire officials, inspection officials, contractors, guests, and the public. Ability to analyze incident trends, identify operational weaknesses, recommend corrective actions, and improve readiness. Ability to work flexible schedules, including nights, weekends, holidays, and extended hours during emergencies or major events. Must be 21 years of age EDUCATION and/or

EXPERIENCE

Minimum of 3 - 5 years of progressively responsible experience in security operations, emergency management, safety, dispatch, surveillance coordination, risk management, or large-scale facility operations. Experience leading or supporting a Security Operations Center, Emergency Operations Center, dispatch center, surveillance coordination center, or similar command-and-control environment preferred. Experience coordinating critical incident response, emergency communications, incident command activities, life-safety procedures, and cross-functional operational resources. Experience developing and evaluating emergency plans, evacuation procedures, drills, tabletop exercises, simulations, safety programs, and post-incident reviews preferred. Supervisory experience, including staffing, training, coaching, performance management, documentation review, and maintaining team readiness. Experience in casino, hospitality, resort, entertainment, large venue, campus, or other complex facility operations preferred. An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

CERTIFICATES AND LICENSES FEMA ICS 100, ICS 200, ICS

700, and additional

ICS/NIMS

coursework preferred. OSHA safety certification preferred. Certified Emergency Manager or related emergency management certification preferred. Experience working with law enforcement, fire departments, EMS, emergency management agencies, inspection officials, and other public safety partners preferred. Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is constantly sitting; occasionally standing, walking, reaching overhead, bending over, crouching, kneeling, climbing, balancing, and responding to operational areas as needed during the duration of their shift. Must be able to lift/carry/push/pull up to 75lbs or less occasionally. The team member will occasionally have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required. Constant use of hearing & vision abilities is required including distance, depth perception, field of vision, and color vision. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work performed consistently indoors and infrequently outdoors, frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts in an office environment around computer equipment, monitor screens, communications systems, telephones, incident management systems, and other electrical devices. The noise level in the work environment is usually moderate and occasionally loud. Team Member may be exposed to extreme heat/cold, slippery surfaces, fumes/odor and/or secondhand smoke. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.