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University Operations:

University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience. Visit our website or follow us on Facebook and Instagram to learn more.

The Opportunity:

Join UCF Facilities as the Senior Manager, Athletics Village Facilities, where you will provide leadership for the maintenance, housekeeping, and operational support of athletic, housing, and event facilities. Reporting to the Director of University Operations, Housekeeping and High Performance Work Team, this role provides operational leadership, stakeholder consultation, and event support while ensuring high-quality maintenance, housekeeping, and facility services that enhance the campus experience for students, staff, visitors, and event attendees.

Responsibilities:

Lead the operation, maintenance, and housekeeping services for a diverse portfolio of athletic, housing, event, and retail facilities within the Athletics Village. Develop and implement operational strategies, priorities, and service plans to ensure efficient facility operations and continuous improvement. Oversee preventive maintenance programs, scheduled maintenance activities, and housekeeping services to maintain high standards of safety, quality, and appearance. Supervise, mentor, and develop supervisors and staff, including workforce planning, performance management, training, scheduling, and employee engagement. Manage departmental budgets, resources, equipment, and supplies while identifying opportunities to improve efficiency and control costs. Monitor operational performance through key performance indicators (KPIs), work order trends, customer feedback, and quality assessments to drive service excellence. Partner with Athletics, Housing & Residence Life, the Convocation Corporation, and other campus stakeholders to coordinate facility services, projects, and operational needs. Provide operational leadership and support for major university events, including football game days, arena events, graduation commencements, housing move-in activities, and semester transitions. Collaborate with Facilities Operations teams on maintenance repairs, renovations, capital projects, and construction initiatives, including project planning, inspections, and warranty coordination. Establish and enforce operational standards, policies, and procedures to ensure compliance with university expectations for safety, workmanship, productivity, and customer service. Coordinate contractor, vendor, and campus partner activities to support facility operations and ensure successful project and event outcomes. Serve as a key point of contact for facility-related communications, issue resolution, and emergency response activities affecting Athletics Village operations.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

Demonstrated experience managing facilities operations, maintenance, and housekeeping services across multiple facility types and locations, including athletic, housing, event, or commercial facilities. Experience leading and ...For full information see follow application link. As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at: http://eeo.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.