Job Description Help for Job Description. Opens a new window. At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Supervises daily staff activities within Facilities Management.

Responsibilities:

Communicates and coordinates activities with customers and determines required staffing assignments and levels.

Performs staff responsibilities as needed to fulfill required service levels. Leads the handling and resolution of complex issues and complaints.

Assesses quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures and protocols.

Provides direction, orientation, training, coaching, and mentoring to staff. Assists with competencies, performance evaluations and disciplinary actions.