A Facilities Specialist or Coordinator is in charge of building and equipment maintenance, building security systems, emergency plans, often for specific buildings only. May be involved in planning of new facilities. Acts as contact person between employees and outside contractors.
Information Technology & Facilities Assistant Align Credit Union - 2.3 Lowell, MA Job Details Full-time $25 - $31 an hour 23 hours ago Qualifications Desktop computer repair Facility maintenance painting Facility security measures implementation Renovation Building systems troubleshooting Software deployment Laptop (troubleshooting support) Alarm & access control systems Moving Maintenance painting Routine inspections Mid-level Incident Escalation Printer (troubleshooting support) Software installation Minor facility damage repair Office equipment preventive maintenance Assembly On-site repair services (office equipment) Computer hardware Desktop (troubleshooting support) Networking hardware installation Alarm system maintenance Customer support ticket management Hardware management Facilities maintenance customer service Physical security system troubleshooting Desktop administration Equipment inventory management Escalation handling
Full Job Description Role:
To provide onsite facilities and information technology support to all Credit Union locations by ensuring buildings, equipment, workstations, and technology systems are maintained in excellent working condition. This position serves as a primary onsite resource for branch staff by performing routine facilities maintenance, technology support, equipment installations, and assisting with projects across the organization.
Essential Functions & Responsibilities:
Provide onsite technical support to branch and administrative staff by troubleshooting desktop computers, laptops, printers, scanners, phones, peripherals, monitors, and other end-user technology. Escalate complex issues to the IT department. Install, move, replace, and configure computer equipment, monitors, docking stations, printers, network devices, and other office technology at all Credit Union locations. Assist the IT department with workstation deployments, hardware replacements, software installations, equipment inventory, cable management, and technology projects. Perform basic maintenance and upkeep of buildings, including moving furniture, workstations, cabinets, minor repairs, touch up painting, equipment assembly, and general facilities support. Assist with maintaining HVAC systems and other building systems by coordinating repairs and reporting maintenance issues to the AVP, Facilities & Security. Respond to facilities and IT service requests submitted through ticketing system and provide timely onsite support. Assist with access control systems, alarm systems, security cameras, badge readers, and physical security equipment, under direction of Facilities & IT. Visit branch locations regularly to deliver supplies, equipment, replace hardware, and provide preventative maintenance for both facilities and technology systems. Assist with maintenance of accurate inventory of IT equipment, facilities equipment, and supplies. Assist with asset tagging and documentation. Perform evening and weekend work, as required, to support projects, system upgrades, branch renovations. equipment installations, and emergency situations/maintenance. Other job-related duties, as assigned. At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $25.00 - $31.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.
