Affiliated Office Address Baltimore, MD, United States Requisition

ID 122448

Date Created September 09, 2026 Job Function Facilities/Skilled Trades Exempt Status Exempt Shift Type Full Time Schedule 8-5pm Worksite 01-

MD:

Homewood Campus Work Modality On-site:

90-100% of hours worked on-site We are seeking a Director of Residential Facilities who will lead the Residential Facilities program within On-Campus Living. This position is an important management role within Homewood Student Affairs. JHU is in the process of developing a Housing and Dining Master Plan to replace and build new housing, along with repositioning existing buildings to meet current and future needs of our students. The Director will play an integral role in implementing this plan. Key responsibilities include supervising professional staff, overseeing housing facilities, including working directly with John Hopkins Facilities and Real Estate (JHFRE), developing short- and long-range renewal and replacement schedules, collaborating and ensuring proper execution of the Maintenance Improvement Plan (MIP), and working with the Executive Director for On-Campus Living to develop a comprehensive capital project plan for all residential facilities. Additionally, this position will lead all efforts related to opening and closing residence halls and keys and card access. The Director will develop policies, procedures, and strategies to ensure an effective, safe, and customer service-oriented environment for all residence halls. This position will also develop and annually assess the department's security and safety plan in partnership with key stakeholders. The Director must be highly collaborative and build strong working relationships within On-Campus Living, University Student Services (USS), and across the university. The Director will assist the Executive Director for On-Campus Living in all aspects of planning, budgeting, and development of procedures for the department related to facilities maintenance. Specific Duties and Responsibilities Supervision/Training Select, train, onboard, and supervise an Associate Director for Housing Facilities and functionally supervise an Assistant Director for Residential Facilities and three facilities coordinators. Develop a comprehensive training guide for all employees within On-Campus Living regarding facilities management and processes, report structure, goals, and priorities. Facilitate weekly facilities meetings with Housing Facilities staff, Maintenance and Custodial managers and supervisors. Liaison with Environmental Safety to ensure residential students, staff, and summer conference groups are trained and in compliance with building, fire, safety, and emergency procedures. Facilities Strategic Planning In conjunction with the Executive Director, identify goals, strategic and master planning for all residence halls. In partnership with Johns Hopkins Facilities and Real Estate (JHFRE) and University Student Services, develop and maintain a comprehensive Repair & Replacement, Deferred and Preventative Maintenance program. Collaborate with JHFRE in the planning and execution of all major and minor facilities and capital improvement projects. Serve as the primary point of contact with Johns Hopkins Facilities and Real Estate (JHFRE) as it relates to the design, construction, and renovation process for housing-related projects. Coordinate safety and assist in the evaluation of risk management requirements. Support major after-hours emergency incidents related to facilities and building emergencies and assume responsibility for decisions that have a direct impact on students and staff and respond on-site as needed. Serve as primary liaison with contractors and vendors servicing all residence halls. Identify critical input to the scope of work necessary for outside service contracts. Maintain and ensure the execution of residence hall standard operating procedures (SOP). Develop a ten-year capital plan in coordination with the Executive Director. Develop a five-year non-capital plan. Partner with the Executive Director for On-Campus Living to develop housing facilities-related policies, procedures, and processes. In conjunction with the Executive Director for On-Campus Living, develop and manage the capital expenditure budget; produce multi-year budget projections; produce and monitor the furniture lifecycle report. Identify short-term and long-term budget needs for all residential buildings. Purchase furniture and appliances for residence hall student rooms, apartments, offices, and common areas in the residential building. Facilities Capital Project Execution and Coordination Day-to-day liaison for all active renovation and new construction projects. This includes responding to questions, ensuring On-Campus Living needs are met, and attending project-related meetings. At the end of construction, coordinate building occupancy activities, including furniture and equipment purchase and installation, building services, partner activities, etc. Building Services Monitor day-to-day facilities conditions, with attention to complex and high-level visibility environments. Track maintenance activity, including preventative and reactive work, to support completion and follow-through. Identify recurring issues and direct the operations team to appropriate follow-through and resolution. Negotiate Service Level Agreement pricing and associated service levels annually with JHFRE Serve as primary point of contact for building occupants, departments, and administrative stakeholders. Communicate planned work, service impacts, and issue resolution status. Maintain a high level of responsiveness when addressing stakeholder concerns and service needs. Manage service levels and expectations with JHFRE for ongoing building and grounds services in all residence halls, including ensuring the best value possible. Ensure a strong quality assurance program that includes the routine inspection of buildings to assess service levels and building/unit readiness. Investigate and address facility concerns raised by residents and their parents. Respond to complainants appropriately. Coordinate utility outages as needed with JHFRE. Work with Environmental Safety to ensure residence hall compliance and address any issues. Review facility damages due system failures, weather, or vandalism. Work with JHFRE and Risk Management as needed. Work with Res Life Staff to determine responsible parties, assign appropriate charges to residents, and follow appeal and billing processes as outlined. Systems and Data Utilize Computerized Maintenance Management System (Maximo) and related systems to monitor work activity and track building-related issues. Support accurate documentation and tracking of maintenance activities. Identify trends and opportunities for operational improvement. Develop an annual data report that highlights building support and response, key performance indicators, and areas for improvement. Deliverables Develop a Maintenance Improvement Plan(MIP) guided by data from the facilities condition assessment to identify residential priorities and projected funding cost. Develop and execute an extensive training program for internal users to ensure maximum and high-level utilization of the Maximo system. Develop, execute, and monitor a comprehensive preventive maintenance plan/schedule to ensure regular and routine maintenance of facilities, equipment, and assets and ensure accountability. Develop a comprehensive 5-year capital improvement plan that identifies project schedule, needs, and funding. Ensure the proper execution of the proposed JHFRE/Housing Implementation plan, including agreement with organizational structures, positional support roles, operational workflow, and service level alignments. Serve as lead for the development of a service level agreement (SLA). Develop operational guidelines (maintenance and custodial) based on APPA standards Other Duties Serve and provide on-site response to the university on-call system. Serve on University committees for On-Campus Living and identified university committees. Provide facility information for efforts including ACUHO-I Campus Housing Index & Princeton Review benchmarking and Clery reporting. Work with residents/students completing project/course work to provide information. Respond to resident proposals to change policy or aspects of the facilities. Scope of Responsibility Knows and understands the formal and informal departmental goals, standards, policies, and procedures, which may include some familiarity with other departments within the school/division. Demonstrates sensitivity to the interrelationship of both people and functions within the department. Special Skills and Knowledge Courteous with strong customer service orientation, the ability to multi-task and work comfortably in a fast-paced, student centered/diverse environment. Dependable with proficient attention to detail, strong communication and decision-making skills; must be flexible with the ability to adapt to change quickly. Able to exhibit maturity, professionalism, and sound judgment. Leadership, Team Builder, Communicates Effectively, Knowledge Worker, Decision Maker, Strategic Perspective, Leverages Resources (Coaches and Develops), Demonstrates Ethical Behavior, Maximizes Team Effectiveness, Supportive of Change. Able to demonstrate and support a philosophy of excellent customer service and diversity & inclusion. Experience using a computerized maintenance management system. Experience with StarRez preferred. Microsoft Office Suite, SQL database, in addition to other software packages and computer skills as needed. Physical Requirements Ability to work in a fast-paced environment, standing for long periods of time and lifting to 50 lbs. Minimum Qualifications Master's Degree in Engineering, Architecture, Construction Management, Facilities Management, Higher Education, or a related field. A minimum of seven years' experience in a supervisory role managing maintenance, facilities operations, and building systems, including capital projects. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title:

Director Residential Facilities Job Posting Title (Working Title): Director Residential & Facilities (On-Campus Living)

Role/Level/Range:

ACRP/04/MG

Starting Salary Range:

$89,585 - $156,725 Annually (Commensurate w/exp.) Employee group:

Full Time Schedule:

8-5pm

FLSA Status:

Exempt Location:

Homewood Campus Department name: Community Living Housing Personnel area: University Student Services Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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//www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.