General Definition:

The first-line supervisor of clerical, clinical, and administrative support staff will supervise, and coordinate the work of employees in clinical, clerical, and administrative support positions. This position is responsible for the management of PCCs Substance Abuse, Mental Health, and Dual Diagnosis, Gaston Crisis & Recovery Center. Primary responsibility is for leadership and oversight of operations of the staff. Oversight of programmatic services, performance management of staff, supervision, maintaining compliance with organizational policy and procedure, quality management and utilization review of clinical and programmatic services, assisting in the hiring process for staff, and program development. Individuals in this position could additionally be required to provide intake services to Substance Abuse, Mental Health, and Dual Diagnosis Consumers. Performance Expectations (Quality and Quantity): Interviews and hires clinical, clerical, and administrative support employees. Coordinates and supervises the work and responsibilities of clinical, clerical, and administrative support workers. Conducts performance evaluations that are timely and constructive. Provides training on job duties and company policies and procedures or arrange for proper training to be provided.

Duties/Responsibilities:

Oversees the day-to-day work of assigned clinical, clerical, and administrative staff, ensuring that assigned workloads are manageable for the available staffing resources. Answers questions and addresses and resolves complaints and concerns regarding clerical and administrative services. Ensures that employees adhere to deadlines, procedures, and quality standards; works to resolve any problems or errors. Explains and implements company and departmental policies, procedures, and standards. Collaborates with management concerning policies, procedures, and standards as they apply to clerical and administrative workers. Reviews and oversees production, evaluations, and other records and reports for employees. Performs other related duties as assigned.

Required Skills/Abilities:

Excellent communication skills. Excellent management skills. Excellent conflict management and negotiation skills. Ability to listen and identify/resolve issues. Thorough understanding of customer and management services and standards. Basic understanding of business and management principles.

Performance expectations shall include:

A. Knowledge and use of the clinical process to achieve positive outcomes. This shall include evaluation/assessment; service/treatment planning, intervention technique(s); and, aftercare/transition planning. B. Clinical services shall be based on models/techniques that are considered best/evidence-based practice(s) as defined by the NC Division of MH/DD/SA, Purchasers of Service, and Phoenix Counseling Center. Examples include Motivational Interviewing, the Matrix, Systems of Care, Recovery, DBT, MST, Family Preservation, Cognitiv...