Summary Performs a variety of duties overseeing and maintaining the Washington Civic Center and provides customer service during facility use.

Essential Functions and Responsibilities NOTE:

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the needs of the organization. Monitors buildings, grounds, and equipment, reports needed repairs; performs basic maintenance of HVAC, PA and facility lighting. Answers inquiries from the customers and/or general public during functions, may assist in scheduling events. Handles situations that may occur during rental or reservation period; supervises the activities performed in and around the facility. Responsible for opening and closing procedures of the facility. Performs a variety of duties to ensure the maintenance, neatness, cleanliness and safety of facility, adjacent grounds and parking lot including mopping, picking up litter or debris, emptying trash and related activities. Ensures the safety of individuals and security of facilities; evaluates and takes appropriate action to correct unusual situations including fights, theft, vandalism, behavior problems, code violations, etc. Provides information and assistance to users of the facility; educates patrons on rules and regulations; maintains public safety, health and welfare. Enforces rules and regulations, city code, facility rules, etc. Stocks restrooms with paper products and soap. Provides excellent customer service to patrons, vendors, general public and co-workers including responding to inquiries and requests and resolving customer complaints as necessary in a prompt, effective and courteous manner. Performs other duties as assigned. Required Education and/or Experience High school diploma or general education degree (GED) and one or more years of experience in the area of customer service, facility maintenance, recreation or related experience. Knowledge, Skills, and Abilities Knowledge of basic safety rules and regulations regarding use of the facility and equipment Knowledge of basic methods, materials and equipment used in facility maintenance work Ability to obtain knowledge of facility policy and procedures and keep records as needed Ability to interpret and explain rules and regulations regarding the use of the facility Ability to be flexible and able to handle multiple tasks and conflicting priorities Ability to obtain knowledge of the use and set up of the HVAC, PA and facility lighting Ability to communicate effectively in oral and written forms with a wide variety of ages, groups and interests Ability to develop and maintain effective working relationships exercising tact, courtesy and firmness with community groups, volunteers, contracted staff, employees, other city departments and general public Ability to work independently demonstrating assertiveness, self-motivation and decision-making skills for both routine and emergency situations Physical Requirements Work is generally light work requiring the exertion of up to 20 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects. Physical requirements include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling and repetitive motions. Employee must have visual acuity to be able to prepare and analyze data and figures for accounting, perform extensive reading, operate a computer and other office equipment, determine accuracy and thoroughness of work, observe general surroundings and activities. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. The worker may be exposed to bloodborne pathogens and may be required to wear specialized personal protective equipment. Working Conditions Employee may be subject to environmental conditions including temperatures, noise and various cleaning chemicals. Employee may also be subject to the final OSHA standards on blood borne pathogens. Job may require the employee to work for long periods of time during the day, in the evening and weekend hours as assigned.