General Manager - Self Storage Facility

General Manager

• Self Storage Facility Drop N Lock is a 500+ unit self-storage facility located in Wingdale, NY. At Drop 'N Lock we pride ourselves on providing a clean, secure, and customer-friendly experience for our tenants. We are seeking a reliable, customer focused and organized Manager to manage day-to-day operations at our facility. The hours for the role are Monday-Friday 9AM
• 5PM.

Key Responsibilities Include:

• Provide an excellent experience to our customers by: Building strong customer relationships by identifying storage needs, making suggestions on unit sizes, and providing tailored solutions for individual tenants Showing storage units to prospective tenants Guiding customers throughout the leasing process via phone, online and in person Answering customer questions and following up on any customer requests•Manage our office by: Independently running business operations Conducting daily unit/facility inspections & lock checks Ensuring our highest standard of cleanliness are met in our facility and our office through continuous light maintenance (i.

e. sweeping units, wiping doors, vacuuming carpets etc.) Addressing and resolving any customer concerns, inquiries, or issues that arise Monitoring unit inventory, availability, and access controls

• Conduct account management and facility operations by: Helping customers stay current on rent payments via phone, email and mailed notices Maintaining rental status records Cleaning units, checking customer locks, and keeping the facility/office clean and tidy Assisting other team members with additional duties as needed

Skills & Qualifications:

• Clear verbal and written communication skills
• Strong computer skills. Proficiency in Microsoft word & excel are required
• Great customer service qualities (i.e. listening, having patience & being outgoing)
• High level of detail orientation and self-motivation
• Proven problem-solving ability. Turn problems into positive solutions
• Ability to do basic math
• High School Diploma is required
• Some college experience or appropriate business experience is preferred

Benefits:

• Competitive Salary & Yearly Bonus
• Health Insurance
• Paid time off

Job Type:

Full-time Pay:

$23.00

• $30.

00 per hour Expected hours: 40 per week

Benefits:

Health insurance Paid time off Application Question(s): Do you have previous experience using Microsoft Excel and Word?

Education:

High school or equivalent (Preferred)

Work Location:

In person