Workplace Experience Specialist | New York, NY, USA

Workplace Experience Specialist Company Description We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. Position Overview The Workplace Experience Specialist will be responsible for creating a seamless, engaging, and efficient workplace experience across all US offices. This role is central to ensuring office operations run smoothly, budgets are effectively managed, and employees feel connected through thoughtfully planned events and engagement activities. The ideal candidate is detail-oriented, resourceful, and thrives in a fast-paced environment with multiple stakeholders. This position is located in our NYC Office at 40 10th Avenue and follows a hybrid schedule of 4 days in office (Mon-Thu). Key Responsibilities Office Management & Front Desk Operations

Front-of-House Excellence:

Oversee daily NYC office operations, serving as the primary point of contact for guests, employees, and sub-tenants to ensure a professional arrival experience.

Space Optimization:

Manage seating arrangements, floor plans, and meeting room systems to support a dynamic hybrid work model.

Safety & Security:

Own all access protocols, including badge management, security system oversight, and compliance with health and safety standards.

Facilities Liaison:

Act as the lead point of contact for building management regarding maintenance, repairs, and office functionality.

Logistics & Onboarding:

Manage shipping/receiving, courier coordination, and the physical setup for new hire orientations. Vendor Management & Facilities Coordination

Strategic Partnerships:

Source and manage relationships with all US service providers, including janitorial, Food & Beverage (stocking/snack programs), and maintenance.

Infrastructure Support:

Coordinate office moves, expansions, and space planning in collaboration with Real Estate and Facilities teams.

Procurement:

Oversee the lifecycle of office supplies and equipment, ensuring high-quality standards and consistent stocking levels across all locations.

Satellite Support:

Provide remote operational guidance and "WeWork" access support for regional US employees. Employee Engagement & Cultural Programming

Event Design:

Strategize, plan, and execute a diverse calendar of in-person and virtual events, including Town Halls, wellness activities, and holiday celebrations.

Departmental Support:

Partner with business leaders to facilitate high-stakes gatherings such as leadership summits, team off-sites, and community initiatives.

Culture Building:

Collaborate with the People Team to champion engagement committees and translate company values into tangible workplace experiences.

Communications:

Manage internal announcements regarding office updates, events, and workplace initiatives. Financial Oversight & Operational Excellence

Budget Tracking:

Support monitoring of the Workplace Experience budget for all US offices, tracking monthly spend against forecasts and reporting variances to leadership.

Financial Administration:

Process purchase orders (POs) and invoices, ensuring accurate cost allocation in partnership with Finance and Procurement.

Data-Driven Improvement:

Implement tools to track Workplace KPIs, including event participation rates, budget adherence, and employee satisfaction scores.

Feedback Loops:

Monitor employee feedback channels to proactively identify and implement improvements to office design and services. Qualifications

• 3-5 years of experience in office management, workplace operations, or facilities management, preferably in a fast-growing or multi-office environment.
• Strong financial acumen with experience managing budgets, processing invoices, and vendor negotiations.
• Proven ability to organize and execute engaging events and employee programs.
• Excellent organizational, problem-solving, and multitasking skills with strong attention to detail.
• Strong interpersonal and communication skills; able to partner effectively across People, Finance, Procurement, and external vendors.
• Proficiency with workplace tools and systems (e.g., Coupa, Brex, Kastle Security, Sharebite, Google Workspace, Workday) is a plus.
• Bachelor's degree in Business Administration, Hospitality, Human Resources, or related field preferred.
• Conversational Spanish is a plus. Physical & Work Environment Requirements
• Ability to perform duties in a professional office environment, including extended periods of standing, walking, and desk-based work.
• Ability to occasionally lift, move, or carry office supplies, equipment, and event materials (typically up to 25-30 pounds).
• Ability to set up meeting rooms, events, and office spaces, which may involve bending, reaching, and light physical activity.
• Ability to respond to on-site operational needs, including navigating multiple office areas throughout the day.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

The New York base salary range for this full-time position is $70,000 - 99,600 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram