Position Summary Braden Property Management (BPM) is seeking a Maintenance Triage Coordinator to own the day-to-day intake, communication, and coordination work that keeps the maintenance pipeline moving. This is a focused, execution-only seat, not a decision-making or vendor-management role. This role exists to give the maintenance workflow a dedicated person for throughput. This seat keeps requests moving, tenants informed, and orders and billing current. What This Role Owns The Maintenance Triage Coordinator is directly responsible for ensuring that: Incoming maintenance requests are triaged and routed without delay Tenants and owners get timely, accurate status updates Appliance service requests and parts are coordinated start to finish Parts and supply orders are placed, tracked, and matched to the right work order Maintenance billing is entered and reconciled accurately Core Responsibilities Triage & Dispatch Review incoming Property Meld requests and assign priority per SOP Route each request to the correct vendor or technician Track open work orders and follow up on aging or stalled items Flag anything outside standard SOP to the Maintenance Operations Manager Tenant & Vendor Communication Respond to tenant status inquiries via Missive and Property Meld Confirm vendor appointment windows with tenants Relay status updates between tenants and vendors Keep communication timely enough to prevent escalations Appliance Coordination Handle appliance service requests and orders Coordinate directly with appliance vendors on scheduling and delivery Track appliance replacement through to satisfactory install Ordering & Parts Place orders for parts and materials needed to complete work orders Track order status and delivery timelines Confirm receipt and match orders to the correct work order Billing & Documentation Enter vendor invoices and code them to the correct property and work order Reconcile completed work orders against billed amounts Flag billing discrepancies to the Maintenance Operations Manager Keep Property Meld and AppFolio records accurate and current Ideal Candidate Profile Highly organized and comfortable with repetitive, high-volume tasks Clear, professional written communicator Comfortable in Property Meld, AppFolio, and Missive, or trains quickly No trade background required — this role coordinates, it does not diagnose Reliable and consistent; this is a steady seat, not a project

Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person