Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ZB product with the help of supervisor or other other Clinical team member
Using available tools/resources/materials, develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop programs
Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness
Perform new system installations, preventative maintenance, and troubleshooting and repair for products following established processes with the help of Supervisor or other Clinical Team Member.
Follow all internal communication and documentation policies (QA).
Responsible for key administration duties
Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
Attend product trade shows and annual trainings as required
Provides support for MedEd events as required This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act. What Makes You Stand Out
Proven track record of achieving strong results
Strong interpersonal and communication skills
Strong presentation and demonstration skills Your Background
B.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
0 - 2 years experience of field support, engineering, or other customer facing function with a medical device company preferred.
Equivalent years of experience and education will be considered.
Excellent communication, organizational and customer relation skills
Ability to work without specific direction on daily activities
Ability to determine one's own schedule based on business needs
Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered Physical Requirements Travel Expectations Up to 80% EOE/M/F/Vet/Disability

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