Medicaid Waiver Supervisor - Operational Development Specialist Salary $30.13 - $40.18 Hourly Location Lincoln, NE Job Type Full time/probationary or status Job Number 202600387 Department Aging Partners Division Personal & Family Services Opening Date 07/20/2026 Closing Date 8/2/2026 11:59 PM Central Description Benefits Questions Job Posting Information Are you a dynamic, people-focused leader who thrives on developing talent, strengthening operations, and creating smarter ways of working? Aging Partners is looking for an experienced supervisor to guide a dedicated team of Service Coordinators and Office Assistants—and to play a key role in elevating our Medicaid Waiver Service Coordination Program. In this influential leadership role, you will:

• Inspire, mentor, and support staff as they deliver exceptional, person-centered services.
• Build a culture of engagement, accountability, and continuous professional growth.
• Lead efforts to streamline processes, enhance operational consistency, and improve workflow effectiveness.
• Partner with organizational leadership to uncover opportunities, implement best practices, and drive program evolution.
• Shape the future of this unique Operations Development position through innovation, strategic thinking, and real-world problem solving.

If you're a leader who enjoys balancing people development with process improvement—and wants to make a meaningful, lasting impact on how services are delivered—this is an exciting opportunity to help move our mission forward.

MINIMUM QUALIFICATIONS

Graduation from an accredited four-year college or university with major coursework in social work, gerontology, psychology, human services or related field plus two years of experience in providing program services or case management to a geriatric or disabled population including six months of supervisory experience or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills. We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position: Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance. We encourage a healthy work-life balance by offering 11 days of vacation leave and 12 days of sick leave annually that you begin accruing upon hire; plus 11 paid holidays and 2 personal convenience days. All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait! 30 days of Paid Parental Leave Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching. Up to 4 days of Funeral and Bereavement Leave $70,000 of Life Insurance $1,250 of Tuition Reimbursement 401(a) Retirement Plan . If you make a 7% contribution, the City will contribute 9% Employer provided Post Employment Health Plan for eligible medical expenses that occur after you leave City employment.

Optional benefits include:

Medical and/or Dependent Care Flexible Spending Accounts Allstate Voluntary Plans Supplemental Term Life Deferred Compensation Plans 01 APPLICATION

COMPLETION ACKNOWLEDGMENT

1. This application process is hand scored. 2. All questions must be fully answered to receive full credit. 3. Copied/pasted answers may not receive full credit. 4. "See resume" in lieu of providing detailed responses may not receive full credit. 6. I am responsible for the accuracy and completeness of my application. Acknowledge 02 Indicate if you have college-level coursework in the following: (check all that apply) Social Work Gerontology Psychology Human Services Related Field (specify below) None 03 If checking related field, please specify field. 04 Indicate if you have a degree in one of the fields listed in Question 2 No degree Associate's Degree Bachelor's Degree Post Graduate Degree 05 Do you have experience directly supervising employees? None Yes, less than 1 year experience Yes, 1 to 3 years experience Yes, more than 3 years experience 06 If yes, please list the employers from your application where you acquired this experience AND describe your work experience. 07 Please indicate your level of experience using the following in a professional setting: (Check all that apply) Microsoft Excel Microsoft SharePoint Microsoft PowerPont Dashboards or reporting tools Case management/electronic record systems Other (specify below) None 08 If other, please specify 09 If yes, please list the employers from your application where you acquired this experience AND describe your work experience and proficiency with each program checked. 10 Do you have experience with any of the following case management or reporting systems? (Check all that apply) Therap

N-FOCUS MMIS

None 11 If yes, please list the employers from your application where you acquired this experience AND describe your work experience. 12 Please indicate if you have experience using data to improve operations? No experience Assisted with data collection/reporting Independently analyzed data and made recommendations Regularly led data-driven operational improvements 13 If yes, please list the employers from your application where you acquired this experience AND describe your work experience. 14 Please indicate your experience implementing new policies, procedures, or operational changes. No experience Participated in implementation Led implementation within a work unit Led implementation across multiple teams or programs 15 If yes, please list the employers from your application where you acquired this experience AND describe your work experience. 16 Please indicate if you have personally developed or implemented any of the following: (check all that apply) Standard Operating Procedures (SOP) Workflow redesign Policy or procedure revisions Staff training materials Forms or templates Performance dashboards or reports SharePoint/document libraries Quality improvement initiatives None 17 If yes, please list the employers from your application where you acquired this experience AND describe your work experience. 18 Please indicate your experience developing or improving operational workflows, procedures, or work processes. No experience Participated in workflow improvements Independently developed or improved workflows Led operational improvements across a work unit or program 19 If yes, please list the employers from your application where you acquired this experience AND describe your work experience. Required Question Employer City of Lincoln/Lancaster County Address 555 South 10th Street, Room 302 Lincoln, Nebraska, 68508 Phone (402) 441-7597 Website http://agency.governmentjobs.com/lincolnne/default.cfm