PRIMARY RESPONSIBILITES

• Work closely with and assist the General Manager in his day to day operations. Delegates and assign duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures. Responsible for conducting in - house training to employees and HOD's in the hotel or a regular basis. Receives and resolved or assists the General manager in resolving guest complaints and service recovery process. Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc. Work with and assist the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Responsible for performing daily, weekly and monthly property inspections. Ensures property, grounds, physical plant and work areas maintained to standard. Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need. Cover shifts is all departments as scheduled by the General Manager. Covers any shifts as needed at the Front Desk. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures. Work and Assist the GM in in all aspects of business planning. Must be available 24/7 in case to respond to any guest or employee emergencies. Show capacity to perform other duties as assigned by the management. Identifies the developmental needs of hotel staff and provide coaching, mentoring to improve their knowledge or skills as required. 5 years of Hotel Experience Hilton perferred

SUMMARY:

Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner. Assists the General Manager in day to day operations of the hotel.

Job Type:

Full-time Pay:

$13.50 - $15.00 per hour

Shift:

Morning shift

Work Location:

In person