Assistant Manager

Assistant Manager - LaVida Medspa Full-Time | Nights + Weekends Required LaVida Medspa is seeking an experienced, high-performing Assistant Manager to support our Spa Manager. This role works directly with the Spa Manager to ensure smooth operations, strong team performance, and an elevated patient experience across all departments—including injectables, aesthetics, and massage. We are looking for a confident, compassionate, detail-driven leader who thrives in a high-volume medical aesthetics environment and can balance people leadership, operations, patient experience, and problem-solving with professionalism and grace. Schedule Requirements Candidates must be available for: Evening/closing shifts Sundays This is a full-time position requiring flexibility throughout the week. Position Overview LaVida Medspa is seeking a highly organized, patient-focused Assistant Manager to help oversee daily operations, support front desk and customer service teams, and ensure an exceptional patient experience across all touchpoints. This role is ideal for someone who thrives in a fast-paced medspa environment, enjoys leadership, problem-solving, team accountability, and operational organization. The Assistant Manager will work closely with ownership and leadership to support staff performance, patient satisfaction, scheduling efficiency, membership management, transaction auditing, and overall day-to-day operations. Responsibilities Team Leadership & Front Desk Oversight Support and oversee front desk and patient concierge operations Assist with staff coaching, accountability, and training Ensure exceptional customer service standards are consistently maintained Help manage schedule coverage, call flow, and patient communication Address and resolve patient concerns professionally and efficiently Operations & Administrative Management Perform transaction audits and daily operational reviews Monitor declined memberships and assist with collections/follow-up Ensure memberships, retail, and services are processed accurately Maintain organization of internal systems, reports, and workflows Assist with implementing and improving office procedures and protocols Patient Experience & Sales Support Help drive membership growth and retention Support consultation conversion and treatment scheduling goals Monitor patient reviews and reputation management platforms Ensure patients receive a luxury-level experience from check-in to checkout Reporting & Performance Tracking Monitor KPIs and operational metrics Assist leadership with reporting related to sales, memberships, provider productivity, and front desk performance Identify areas for operational improvement and efficiency Qualifications Previous experience in a medspa, dermatology, aesthetics, cosmetic, salon, hospitality, or healthcare environment preferred Leadership or management experience strongly preferred Strong customer service and conflict resolution skills Comfortable in a fast-paced, phone-heavy, computer-based environment Highly organized with strong attention to detail Ability to multitask and prioritize effectively Professional communication skills in person, over the phone, and through text/email Experience with EMR, POS, or scheduling systems preferred (Mangomint, Mindbody, etc.) Ideal Candidate We are looking for someone who: Leads by example Is proactive and solutions-oriented Can balance patient care with operational efficiency Is dependable, professional, and team-focused Thrives in both leadership and hands-on operational roles Understands the importance of luxury customer service and patient retention Benefits Employee discounts on services and products Growth opportunities within the company Supportive and team-oriented environment Opportunity to be part of a growing multi-location medspa If you feel you would be a strong fit for our dynamic and growing team, please submit your resume to lavidacosmosgm@gmail.com . We look forward to meeting exceptional candidates who are ready to elevate the LaVida experience.

Pay:

From $20.00 per hour

Benefits:

Employee discount Application Question(s): Do you have experience working in a medspa, dermatology office, plastic surgery office, salon, hospitality, or healthcare setting? Are you comfortable handling patient concerns and conflict resolution? This position requires frequent phone communication and multitasking. Are you comfortable working in a fast-paced, phone-heavy environment? Describe your experience managing or overseeing front desk/customer service teams. Are you available to work nights and weekends if needed?

Experience:

Management:

1 year (Required)

Work Location:

In person