Lead the Team. Grow the Business. Make an Impact. Ability Plumbing is seeking an experienced, results-driven General Manager to lead our growing residential plumbing company. This role is responsible for overseeing daily operations, developing leaders, driving financial performance, and creating an exceptional customer and employee experience. The ideal candidate is a proven leader with a strong background in the home service industry who understands how to balance people, performance, and profitability. If you enjoy building high-performing teams, improving systems, and leading through accountability and coaching, we'd like to meet you. What You'll Do Provide overall leadership for all company operations. Analyze financial reports, budgets, labor costs, and operational metrics to make informed business decisions. Improve operational efficiency, productivity, and profitability. Lead and develop future department managers, supervisors, and team leaders. Drive revenue growth while maintaining healthy profit margins. Establish and monitor key performance indicators (KPIs) across all departments. Ensure an exceptional customer experience from first call through completed service. Build a culture of accountability, ownership, communication, and continuous improvement. Coach through performance management, hiring, onboarding, and employee development. Partner with ownership to execute strategic initiatives and achieve company goals. Ensure compliance with all company policies, safety standards, and California employment regulations. Qualifications Minimum 7-10 years of progressive leadership experience , preferably within residential plumbing, HVAC, electrical, or home services. Demonstrated success leading multiple departments and developing leadership teams. Strong financial acumen with experience managing budgets, P&L statements, and operational metrics. Proven ability to build culture while holding teams accountable for results. Excellent communication, coaching, and conflict resolution skills. Experience with ServiceTitan or similar field service management software preferred. Ability to make data-driven decisions in a fast-paced environment. High level of integrity, professionalism, and emotional intelligence. Success in This Role Within your first year you will: Improve operational efficiency and departmental accountability. Build scalable systems that support long-term growth. Increase employee engagement and leadership effectiveness. Drive consistent revenue growth while maintaining profitability. Improve customer satisfaction and online reputation. Key Performance Indicators Success will be measured through: Revenue Growth Gross Profit Margin Net Profit Performance Average Ticket Customer Satisfaction (CSAT) Google Review Rating Membership Growth Technician Productivity Call Conversion Rate Employee Retention Leadership Development Progress Budget Performance What We Offer Competitive salary based on experience Paid Time Off Paid Holidays Medical benefits 401(k) Professional development and leadership training Opportunity to make a lasting impact in a growing company Why Ability Plumbing? At Ability Plumbing, we believe great companies are built by great people. We invest in our team, value accountability and integrity, and strive to provide exceptional service to every customer. We are looking for a leader who shares those values and wants to help shape the future of our company. Ready to lead with purpose? Apply today by submitting your resume and a brief summary of your leadership experience. We look forward to meeting the next leader of Ability Plumbing. Position offers an engaging environment where your leadership can truly make an impact. Equal Employment Opportunity Ability Plumbing is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race (including traits associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, reproductive health decision-making, military or veteran status, or any other characteristic protected by applicable federal, California, or local law. Ability Plumbing will provide reasonable accommodations to qualified applicants and employees with disabilities and to individuals with sincerely held religious beliefs, unless doing so would create an undue hardship. If you require an accommodation during the application or interview process, please notify us. Employment with Ability Plumbing is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Qualified applicants must be authorized to work in the United States and will be required to successfully complete a background check and pre-employment drug screening, where permitted by applicable law.

Pay:

$78,095.49 - $100,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person