General Manager Position:

General Manager Location:

Downtown San Francisco, CA Dates:

October 17, 2026 - January 3, 2027

Pay Rate:

Salary Range:

$1,600 and up, depending on experience.

Job Summary:

As the seasonal Rink General Manager, you will serve as the premier leader driving the operational success and vibrant guest experience of our outdoor ice-skating rink. This salaried leadership role offers the unique opportunity to champion a safe, high-energy environment for both staff and visitors while optimizing key resources to keep our pristine facility thriving. As the operational head, you will inspire excellence by training a dedicated team of Assistant Managers and staff, all while projecting the elite professional standards and community-focused values of Willy Bietak Productions (WBP) .

Essential Duties & Responsibilities Venue & Asset Ownership:

Oversee all assets of the ice rink venue, including online ticketing systems and facility presentation.

Talent & Performance Management:

Interview, hire, onboard, and manage a dynamic team of seasonal employees.

Operational Control:

Oversee daily rink logistics, scaling workflows smoothly during both peak holiday rushes and slower periods. Seamlessly escalate major issues to the Director of Rink Operations (DRO).

Workforce Scheduling:

Architect and distribute employee schedules at least two weeks in advance, managing all shifts via the official timekeeping platform.

Event Coordination:

Partner closely with the Marketing/PR teams to execute successful community events and special promotions and private parties.

Safety & Compliance:

Conduct rigorous bi-weekly safety inspections. Ensure full compliance with Federal, State, and California local employment laws, regulations, and workplace safety best practices.

Inventory Control:

Monitor inventory metrics and proactively order supplies to prevent operational shortages.

Crisis Resolution:

Demonstrate sharp problem-solving skills, adaptability, and emotional poise in a high-velocity public environment. Supervisory Responsibilities Lead and motivate staff to consistently deliver a world-class guest experience. Manage employee schedules, tracking, and digital timekeeping accuracy. Direct the continuous daily workflow of all on-site team members. Conduct and formal document corrective action and performance-coaching conversations and share with DRO. Hold all personnel strictly accountable to WBP standard operating procedures. Required Knowledge, Skills & Abilities Strong, polished verbal and written communication skills. Excellent time management, prioritization, and delegation strategies. Ability to maintain professional poise, integrity, and absolute confidentiality in high-stress settings. Proficiency with Microsoft Office Suite and modern Point of Sale (POS) systems. Education & Experience Requirements Prior experience managing, scheduling, and training employees is required . A college degree in a related field OR 2-3 years of high-volume customer service/recreational facility management experience is preferred.

Physical Requirements & Work Environment Physical Demands:

Regularly required to sit, stand, walk, bend, or crouch. Frequently lift and carry physical operational assets up to 20 lbs.

Environment:

Primarily an outdoor work environment. Temperature conditions vary with weather shifts but feature limited direct continuous exposure to extreme elements or hazardous chemicals. The environmental noise level is vibrant and moderate. Position Notes & Legal Disclaimers Expect a minimum of 40 hours per week and 24/7 on-call availability throughout the season. Any travel outside city limits must be pre-approved by the DRO. This position is subject to a satisfactory background screening verification. Willy Bietak Productions is an equal opportunity employer. All info contained herein reflects general parameters necessary to describe principal job functions and should not be interpreted as an all-inclusive list of work requirements. Management reserves the right to adapt duties without advanced notice.

Job Type:

Seasonal Pay:

$1,600.00 - $2,000.00 per week

Benefits:

Flexible schedule Paid training Ability to

Commute:

Sunnyvale, CA 94086 (Required)

Work Location:

In person