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Club Pilates New Haven

General Manager

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What they do

A General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.

$106,930 / year median in Connecticut

+4% projected growth

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Job Description

COMPANY OVERVIEW
Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. Club Pilates is currently established in 38 states and 2 countries. Class formats target a wide range of clients' needs - from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 750 territories throughout the United States and Canada. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com
POSITION
The ideal General Sales Manager will oversee all Studio functionality, with a strong focus on Sales.
REQUIREMENTS
  • 2+ years of membership or service sales experience. This would be direct-to-consumer sales experience as the primary responsibility in previous roles
  • Fitness sales experience preferred
  • Confident in generating personal sales and training Sales Associate in sales
  • Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
  • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
  • Ability to excel in a fast changing, diverse environment.
  • Ability to recognize areas of improvement and make changes using good judgement.
  • An affinity and passion for fitness.
  • Solid writing and grammar skills.
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines.
  • Professional, punctual, and reliable. Maintain consistent presence and effective management at the studio. Note that this is not a Work from Home Job.
  • Strong attention to detail and accuracy.
  • Trustworthy and ability to handle confidential information.
  • Ability to work harmoniously with co-workers, clients and the general public.
  • Proficiency with computers and Studio software (ClubReady).
REQUIREMENTS
Sales and Retention Direct membership sales - inside and outside Lead generation including Grass Roots Marketing and Networking Implement sales process to schedule prospects into Demo class; lead sales during Demo classes Schedule and participate in networking/community events and studio promotions Strategically manage marketing campaigns to generate leads for the studio Ensure current members are satisfied and using their membership to reduce cancellations Manage social media as needed to generate leads
  • Staff & Vendor Management Manage staff schedule Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts Supervise and Train Front desk Sales Representatives Hire/Manage Reps at the studio Review instructor evaluations performed by Master Trainers
  • Operations Monitor and optimize studio operations efficiency: Run and review revenue reports, attendance reports, member engagement reports, efficiency reports, etc.
Independently make decisions related to high level customer service Collect out-standing dues Maintain cleanliness and organization of the Pilates Studio Enforce Club Pilates policies and procedures Ensure all forms, administrative supplies, and studio literature is stocked and visible Any other duties as assigned
COMPENSATION & BENEFITS
  • This position offers a competitive base salary; based on experience & performance
  • Commission paid on sales and performance.
  • Opportunity to bonus, based on performance
  • Unlimited growth potential within the company.
-Free Pilates classes
Job Type:
Full-time Pay:
$50,000.00 - $70,000.00 per year
Benefits:
Employee discount Flexible schedule
Shift:
8 hour shift
Experience:
Sales:
2 years (Preferred)
Location:
Old Saybrook, CT 06475 (Preferred) Ability to
Commute:
Old Saybrook, CT 06475 (Required) Ability to
Relocate:
Old Saybrook, CT 06475: Relocate before starting work (Required)
Work Location:
In person