Assistant General Manager KidStrong Fort Myers |

Full-Time Salary:

$35,000-$45,000 per year At KidStrong, our mission is simple: Help Kids Win at Life. KidStrong is a science-based kids training program designed to help children become stronger and more confident through physical, cognitive, and character development. We are looking for an energetic, organized, and people-focused Assistant General Manager (AGM) to help lead the daily operations of our Fort Myers center. The Assistant General Manager works closely with the General Manager and leadership team to create an exceptional experience for our members, develop and support our coaching team, drive membership growth and retention, and ensure the center operates efficiently every day. This is a hands-on leadership position. The ideal candidate is someone who enjoys working with people, takes ownership, thrives in a fast-paced environment, and isn't afraid to jump between coaching a class, solving a member concern, developing a team member, organizing an event, and handling center operations. What We Offer 1 week of PTO Competitive Salary Paid training and professional development Opportunities for advancement Flexible scheduling Employee discounts A supportive, mission-driven team environment The opportunity to make a meaningful impact on children and families in our community Center Operations & Member Experience As Assistant General Manager, you will help oversee the day-to-day operation and performance of the center.

Responsibilities include:

Manage daily administrative responsibilities including membership management, billing, scheduling, customer service inquiries, and KPI reporting. Maintain accurate membership and class scheduling systems to ensure a seamless member experience. Provide exceptional customer service and build strong relationships with KidStrong families. Serve as a point of escalation for member questions, concerns, and service recovery. Support membership retention by proactively identifying concerns and creating solutions for families. Partner with the Sales & Marketing Manager to support observations, trials, enrollments, and the overall new-member experience. Support membership growth initiatives and help achieve center performance goals. Assist with inventory, retail, supplies, and facility organization. Maintain high standards for center cleanliness, safety, organization, and brand presentation. Identify facility and maintenance needs and help coordinate projects through completion. Help plan, organize, promote, and execute KidStrong Camps, Parents Night Out events, Open Houses, field trips, and other special programming. Identify and participate in community events and partnership opportunities that increase local brand awareness. Assist the General Manager with scheduling, staffing, and other operational needs. Team Leadership & Development Our coaches are one of the most important parts of the KidStrong experience. The Assistant General Manager plays an active role in developing and supporting the team.

You will:

Help recruit, onboard, train, develop, and retain high-quality team members. Support the General Manager in evaluating coach performance and providing ongoing feedback. Help maintain appropriate staffing and coverage for classes, camps, events, and center operations. Lead by example and reinforce KidStrong's standards, values, and expectations. Help facilitate team meetings, training sessions, and center initiatives. Recognize team successes while identifying opportunities for continued development. Promote a positive, accountable, collaborative, and professional team culture. Communicate effectively with team members through Slack and other internal systems. Complete KidStrong Leadership Certification and required ongoing training. Coaching The Assistant General Manager is also expected to remain connected to the KidStrong program by coaching approximately 3-5 hours per week , with additional coaching as needed for coverage.

Coaching responsibilities include:

Deliver KidStrong's evolving curriculum focused on physical, cognitive, and character development. Coach children ranging from infants participating in parent-assisted programming through approximately 11 years old. Create positive, engaging interactions with children and families before, during, and after class. Maintain an energetic, encouraging, professional, and safe class environment. Understand the purpose behind the KidStrong curriculum and clearly communicate its benefits to parents and guardians. Demonstrate and implement curriculum and programming according to KidStrong standards. Track attendance, awards, milestones, and other required information using KidStrong systems. Ensure classes begin and end on schedule while maintaining the appropriate curriculum pace. Complete KidStrong Coach Certification and required ongoing training. What We're Looking For Required Genuine passion for working with children and families Strong leadership, communication, and interpersonal skills Excellent organization and time-management skills Ability to manage multiple priorities in a fast-paced environment Confidence communicating with parents and guardians, including handling difficult conversations professionally Strong customer-service mindset Comfortable using technology and learning new systems Experience with Google Workspace and Microsoft Office Ability to obtain and maintain CPR certification High school diploma or equivalent At least 2 years of experience working with children Availability to work a full-time schedule that includes 4 weekdays and 1 weekend day Preferred Previous leadership, supervisory, or management experience Bilingual in Spanish or Portuguese Experience in youth programming, education, fitness, recreation, hospitality, customer service, or membership-based businesses Experience with sales, membership growth, or customer retention Experience recruiting, training, or developing employees Experience coordinating events, camps, or community partnerships Familiarity with platforms such as HubSpot, Slack, GlowFox, and Podium. Bachelor's degree or relevant professional experience Pediatric OT/PT, education, coaching, or child-development experience is a plus but not required Physical Requirements KidStrong is an active environment.

Candidates must be comfortable:

Standing and moving for extended periods of time Coaching and interacting physically with children Demonstrating exercises and movement patterns such as: push-ups, burpees, jumping jacks, etc. Setting up and moving equipment Repeatedly lifting and moving equipment weighing up to approximately 40 pounds Working in a high-energy environment during classes, camps, and events The Person Who Thrives in This Role Our strongest Assistant General Managers are: Leaders They take initiative, set high standards, follow through, and lead through their actions. Organized Operators They notice the details, prioritize effectively, and make sure things actually get done. People Developers They enjoy coaching employees just as much as they enjoy coaching kids. They give constructive feedback, recognize great performance, and help their team improve. Member-Focused They build genuine relationships with families and work hard to create an experience that makes families want to stay at KidStrong. Adaptable Problem-Solvers Things change quickly in a busy center. Strong AGMs stay composed, adjust the plan, and keep moving forward. Strong Communicators They communicate clearly and professionally with families, employees, leadership, and community partners. Accountable They take ownership of their responsibilities, follow through on commitments, and focus on solutions. Schedule This is a full-time, in-center leadership position . The Assistant General Manager typically works 4 weekdays and 1 weekend day , with hours based on center programming and operational needs. The position also includes leadership meetings, community events, camps, and occasional schedule adjustments based on center needs. Why KidStrong? This isn't a desk-only management position. You'll have the opportunity to lead a team, develop employees, build relationships with families, improve center operations, support membership growth, organize events, represent KidStrong in the community, and directly impact the children we serve. If you're looking for a leadership role where you can develop people, solve problems, stay active, and help build a strong community, we'd love to meet you. KidStrong's mission is to Help Kids Win at Life. We're looking for leaders who want to help us make that happen.

Job Type:

Full-time Pay:

$35,000-$45,000 per year Benefits Employee discount Flexible schedule On-the-job training Opportunities for advancement Paid time off Paid training Professional development assistance Education High school diploma or equivalent required. Experience 2 years of experience working with children required. Leadership or management experience preferred.

Job Type:

Full-time Pay:

$35,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Children:

2 years (Required)

Work Location:

In person