POSITION TITLE

General Manager

DEPARTMENT

Hotel Operations / Leadership

REPORTS TO

Regional Director of Operations, US

LOCATION

Holiday Inn Express & Suites Orlando

• South Lake Buena Vista (ISMKS) 5001 Calypso Cay Way, Kissimmee, FL 34746 ABOUT

PALM HOLDINGS

Palm Holdings is an award-winning, family-owned hospitality company with three generations of experience in hotel ownership and management. We develop, build, and operate hotels worldwide, with properties across the United States, Canada, and the United Kingdom. Partnering with leading brands such as Hilton, Marriott, and IHG, we continue to grow our diverse portfolio while staying true to our roots. With more than 1,000 team members globally, we are committed to exceptional service, innovation, and creating meaningful career opportunities for our people.

POSITION PURPOSE

Holiday Inn Express & Suites Orlando

• South Lake Buena Vista is seeking an experienced General Manager who leads with accountability, guest focus, and strong people skills.

This is a hands-on GM role for a select-service IHG hotel in the Orlando / Kissimmee market — responsible for the full P&L, brand standards, team culture, and day-to-day hotel operations.

ESSENTIAL FUNCTIONS

• Lead overall hotel operations across Front Office, Housekeeping, Engineering/Maintenance, Breakfast / F&B support, and Sales to brand and company standards
• Own the hotel

P&L:

drive revenue, manage labor and controllable expenses, and deliver budgeted GOP results

• Partner with Revenue Management and Sales on rate, inventory, groups/FIT, and channel performance
• Hire, coach, schedule, and develop department leaders and front-line associates; build a stable, high-performing culture
• Protect and improve guest satisfaction (GSS / brand metrics, TripAdvisor, service recovery)
• Ensure IHG brand standards, quality audits, safety, and compliance (including FL labor and workplace requirements)
• Oversee payroll readiness, PAFs, and people processes in partnership with corporate People Ops / payroll partners
• Maintain property condition, preventive maintenance, and vendor management with Engineering
• Represent the hotel and Palm Holdings in the local community and with key accounts
• Communicate clearly with ownership and regional leadership; deliver accurate, timely reporting

QUALIFICATIONS

The ideal candidate is a proven hotel General Manager (or strong AGM / Operations Manager ready for the next step) who thrives in a fast-paced select-service environment.

Minimum qualifications:

• 3+ years of hotel leadership experience; General Manager or AGM / Operations Manager experience strongly preferred
• IHG / Holiday Inn Express experience preferred; other major branded select-service experience accepted
• Demonstrated P&L ownership and labor-cost discipline
• Strong guest-service recovery and people-leadership track record
• Working knowledge of PMS (Opera or similar), Excel, and brand reporting tools
• Ability to work flexible hours including evenings, weekends, and holidays as business requires
• Clear written and verbal communication; calm decision-making under pressure
• Eligible to work in the United States Why Join Palm Holdings? We believe experienced team members are culture carriers and leaders.

• United:

  Work within a collaborative, respectful, and team-first environment

• Bold:

  Trusted to make decisions, take initiative, and elevate service

• Authentic:

  Empowered to do what's right for the guest and the team

• Embrace Change:

  Opportunities to grow, mentor others, and evolve your career What We Offer
• Competitive salary (DOE)
• Access to employee rates across the world at branded hotels
• Growth and advancement opportunities across the Palm US portfolio
• Brand training and development (IHG)
• Employee discount programs
• Room for growth in an award-winning and growing hotel company.

What happens next:

1. Submit your cover letter and resume with salary expectation (via Indeed application). 2. Qualified applicants will be contacted to proceed in the screening process. 3. Selected candidates will be contacted to proceed toward the interview phase. Palm Holdings respects the confidentiality of all applicants. Equal opportunity employer. www.palm-holdings.com

Work Location:

In person