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AJ
Arthur J. Gallagher & Co.
SVP - Global Head of Claim Intake/FNOL
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Based on Illinois data
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What they do
A Vice President is a high-level manager at a company of organization. Often reports to the President of the company or organization, and sometimes oversees the entirety of one division, department, or sector.
$190,926 / year median in Illinois
-10% projected decline
Job Description
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people s lives. It takes empathy, precision, and a strong sense of partnership-and that s exactly what you ll find here. We re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you ll play a vital role in helping businesses and individuals move forward with confidence. Here, you ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you re here, you re part of something bigger. You re part of a team that shows up, stands together, and leads with purpose. Overview This is a rare opportunity to lead and transform Gallagher Bassett s Global Claim Intake/FNOL function, overseeing large-scale operations while shaping the future of AI-powered claim intake, customer experience, and service delivery across multiple geographies and lines of business. You'll have a direct impact on business performance and growth by driving innovation, developing investment strategies, building high-performing teams, and positioning intake as a key market differentiator that improves claim outcomes for clients worldwide. How you'll make an impact Lead GB s North America intake operations across all channels, including the 24x7 voice intake operation, learning & development, customer support, client relations, and vendor management teams: Define and monitor performance metrics, identifying areas for improvement and providing targeted feedback Drive performance and experience results across all aspects of the business Build a high performing and high retention team Analyze customer feedback data to identify trends and implement necessary changes to improve the overall customer experience Regularly review and adjust staffing levels to meet demand fluctuations across different channels Lead GB s global Claims Intake / FNOL strategy and transformation agenda, modernizing how incidents are reported, captured, enriched, triaged, assigned, and converted into actionable claim workflows across channels, lines of business, geographies, and platforms: Own the global product direction and roadmap for AI-led intake transformation Develop and own business cases for intake investments, including cost reduction, EBITDAC impact, revenue lift, service attachment, faster setup, improved data quality, reduced leakage, and better overall claim outcomes Build a data-driven culture on intake metrics and oversight Chair a global working group on intake strategy across all of GB s lines of business Find opportunities for collaboration across various geographies and businesses, and drive best practice adoption globally Position Claims Intake / FNOL as a market differentiator by enabling earlier intervention, higher-quality first reports, improved claimant contact, faster routing to the right resource, and more proactive case management for clients.