Assistant Manager Theory Wellness - 3.5 Medford, MA Job Details Full-time $24 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Employee stock ownership plan Retirement plan Pet insurance Qualifications Retail customer service procedures Customer communication Retail industry sales team management experience Managing teams in a customer support role Managing retail teams Merchandising Staff scheduling Processing cash transactions Team scheduling Payroll management Sales team management Team development Leading team collaboration initiatives Computer skills Business operations Sales leadership POS systems Retail management Management experience within retail industry Internal audits Full Job Description Theory Wellness is the first employee-owned cannabis company in Massachusetts and the largest in the country. Announced on December 20th, 2023, this historic milestone honors the hard work and dedication of our team, preserving and rewarding those who have built our operations and upheld our values. This change in ownership reflects our commitment to empowering our employees and ensuring the future success of our company. Summary The Assistant Store Manager is a key leadership partner to the Store Manager, responsible for supporting daily store execution, team leadership, and operational discipline while delivering a consistent BUD Experience. This role serves as Manager on Duty (MOD) during assigned shifts, making real-time decisions, supporting teammates, and ensuring the store operates safely, efficiently, and in full regulatory compliance. The Assistant Store Manager helps translate store priorities into consistent execution, reinforces selling behaviors and standards on the floor, and plays a critical role in developing team capability and bench strength aligned with the Strains of Success. Key Responsibilities Sales & Operational Excellence Support all daily store operations to ensure smooth, efficient, and compliant execution across every shift Serve as Manager on Duty (MOD) during assigned shifts, leading teams on the floor, addressing operational issues, and making real-time customer and business decisions Support store performance by reinforcing daily sales priorities, operational routines, and service standards. Assist with scheduling, payroll, and labor tracking to ensure coverage aligns with traffic patterns and business needs Execute opening and closing procedures including cash handling, inventory counts, safety checks, and daily reporting Reinforce selling behaviors, product knowledge, and service expectations to drive conversion, attachment, and basket growth Monitor sales trends, traffic patterns, and inventory levels, escalating opportunities and risks to the Store Manager Execute merchandising standards, promotional activations, and product education on the sales floor. Maintain and troubleshoot retail systems including POS, inventory platforms, and METRC, coordinating with support teams as needed Partner cross-functionally to support alignment across operations, inventory flow, marketing execution, and compliance standards Identify operational inefficiencies or customer experience opportunities and communicate recommendations to store leadership. Compliance & Inventory Control Ensure full compliance with all state and local cannabis regulations, company policies, and labor laws during assigned shifts Maintain accurate recordkeeping, inventory controls, METRC tracking, and required documentation Support internal audits, investigations, and discrepancy resolution by following and enforcing SOPs Reinforce compliance protocols, safety procedures, and regulatory requirements with teammates on the floor Support loss prevention efforts and protect inventory integrity through disciplined execution Team Leadership & Development Support the coaching, development, and performance management of store teammates through real-time feedback and reinforcement Lead by example, modeling Theory values, accountability, and professionalism at all times. Assist with onboarding, training, and ongoing development to ensure teammates are confident, knowledgeable, and customer-ready Help create a positive, engaged, and high-performing team culture aligned with the Strains of Success Provide input to the Store Manager on teammate performance, readiness, and development opportunities Customer Experience & Community Engagement Ensure every guest receives a welcoming, knowledgeable, and consistent BUD Experience Maintain a clean, safe, and organized environment that reflects brand and visual standards Support local marketing initiatives and community engagement activities as directed by store leadership Address customer questions, concerns, and escalations with professionalism and care Other Duties Perform additional responsibilities as assigned in a fast-paced, evolving retail and regulatory environment

Full-time Employee Benefits:

Health / Dental / Vision / Life Pet Insurance / Legal Plan / EAP 401k with match Paid time off Employee discounts $200 Monthly Allotment Employee Stock Ownership Plan Requirements Minimum of three years of retail leadership experience in a high-volume or regulated environment Open availability to work a variable retail schedule, to include weekends, holidays, and evenings Demonstrated ability to lead teams on the floor and operate as Manager on Duty Strong understanding of sales execution, customer service standards, and operational routines Experience supporting scheduling, labor tracking, cash handling, and inventory control Working knowledge of POS systems, inventory platforms, and general computer applications. Ability to operate with urgency, adaptability, and sound judgment in a fast-paced environment. Strong communication skills with the ability to influence teammates and partners. High energy, strong follow-through, and a team-first mindset rooted in accountability. Passion for customer experience, team development, and retail execution Must be at least 21 years of age and compliant with all state-mandated employment requirements. Must have no drug-related felony convictions and be able to pass a comprehensive background check Theory Wellness Inc. is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, or any other factor prohibited by law.

Pay:

$24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Parental leave Retirement plan Application Question(s): Are you at least 21 years of age? (Must be 21 to apply) What hours and days are you available to work? What are your top 3 qualifications for the Assistant Manager role and why do you want to work at Theory Wellness?

Work Location:

In person