Position Overview:

West Newton Cinema is seeking a dedicated and dynamic Full-Time Assistant Manager to join our team. The Assistant Manager will support the Cinema Manager in overseeing the daily operations of the cinema, ensuring excellent customer service, and managing part-time staff. This role is ideal for someone passionate about films, highly responsible, and adept at multitasking in a fast-paced environment.

Key Responsibilities:

Customer Service:

Ensure each guest receives outstanding service by maintaining a welcoming and clean environment. Handle customer inquiries and resolve issues to ensure a positive guest experience.

Operational Management:

Open and close the cinema, ensuring all systems are operational and the facility is ready for patrons. Oversee part-time staff, including scheduling, training, and performance assessments. Assist with special events, including film screenings and children's events. Learn to manage and operate projection equipment. Serve alcohol responsibly; must be 18 and willing to become TIPS certified.

Inventory and Maintenance:

Maintain inventory levels for concessions and other supplies. Ensure the cinema is clean, safe, and in good repair at all times.

Financial Management:

Assist with cash handling and financial reporting as required.

Requirements:

Prior experience in a customer service or management role. Ability to work flexible hours, including evenings, weekends, and holidays. Strong organizational skills and ability to manage multiple tasks. Excellent communication skills and ability to work well with diverse groups. Demonstrated front-of-house hospitality experience and an instinct for guest care. Passion for films and the cinema industry. Must be at least 18 years old and willing to be TIPS certified for alcohol service.

Competencies:

Problem Solving/Analysis:

Ability to identify and resolve issues effectively.

Leadership:

Capable of guiding and developing part-time staff.

Teamwork Orientation:

Work collaboratively with the cinema team.

Customer/Client Focus:

Maintain high standards of guest service.

Initiative:

Proactively address operational needs.

Time Management:

Manage time effectively to meet cinema needs.

Communication Proficiency:

Strong verbal and written communication skills.

Technical Capacity:

Willingness to learn and manage projection equipment.

Compensation:

This is a full-time position with a starting pay rate of $20/hr.

Application Process:

Interested candidates should submit a detailed resume and a cover letter outlining their qualifications and passion for cinema to the hiring committee. Join us at West Newton Cinema and be part of a dedicated team working to provide exceptional movie-going experiences to our community!

Pay:

$20.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

West Newton, MA 02465 (Required) Ability to

Relocate:

West Newton, MA 02465: Relocate before starting work (Required)

Work Location:

In person