General Manager

Pet Care General Manager Fieldstone Animal Inn - Millersville, MD Full-Time | Leadership Role | Make a Real Impact Fieldstone Animal Inn, an award-winning, full-service pet care facility with more than 20 years of trusted local service, is seeking an experienced and motivated General Manager to join our leadership team. We're a family-owned business known for exceptional care, transparency, and a positive team culture. If you're passionate about animals, thrive in a fast-paced environment, and excel at developing people, this could be the perfect opportunity for you. What You'll Do As our General Manager, you'll play a key role in the daily operations and long-term success of Fieldstone.

Responsibilities include:

Operations & Quality Control Oversee daily kennel, daycare, and enrichment operations Ensure all pets receive safe, compassionate, enrichment-based care Maintain cleanliness, safety standards, and facility presentation Support scheduling, inventory, and operational planning Leadership & Staff Development Manage, mentor, and motivate a team of Leads, Supervisors, and Pet Techs Onboard new hires effectively and manage training staff to Fieldstone standards Maintain a positive, accountable, team-oriented environment Lead by example through professionalism, communication, and problem-solving Client Care & Communication Build client relationships and ensure an exceptional guest experience Handle escalations, special requests, and pet-specific concerns Communicate clearly, compassionately, and confidently with pet parents Community Representation Attend Chamber of Commerce meetings and functions Attend public marketing events Attend industry conferences and educational sessions Administrative Responsibilities Assist with staffing schedules, payroll support, and daily reporting Manage SOPs, projects, and improvements Ensure compliance with policies and uphold brand standards Drive continuous improvement initiatives What We're Looking For 2-3+ years of management or leadership experience (pet care preferred but not required) Strong communication and coaching skills Calm, solution-focused approach to busy and emotionally charged situations Excellent organizational ability Comfortable with technology and learning new systems (Gingr, When I Work, etc.) Passion for animals and a commitment to positive, humane handling in accordance with Fieldstone's philosophy of animal treatment and care The ability to professionally represent Fieldstone at events and public functions We require a minimum of 40 hours of availability per week. Our general lobby hours are 7am to 7pm. The General Manager must be available evenings, weekends, and holidays to be on call. Our business operates 365 days per year. Why Join Fieldstone Animal Inn? Supportive, family-owned environment with long-term, loyal staff Opportunities for professional development and leadership growth A workplace where your ideas and contributions matter Beautiful facility, dedicated clients, and a strong community presence Competitive pay, starting at $60,000 annually. Benefits and perks!

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

Dental insurance Paid time off Paid training

Work Location:

In person