Business Management Program Manager

at TD Bank in

Portland, Maine, United States Job Description Work Location:

New York, New York, United States of America Hours:

40

Pay Details:

$91,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support Job Description:

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization. The Business Management Program Manager leads coordination efforts within a large and/or complex, and diverse 2nd line of defense compliance function for an area of significant risk, complexity or scope usually involving medium to long term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate. This role provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction. This role is responsible for driving infrastructure, governance, and operational excellence for the Fair and Responsible Banking Complaints team through strong program management and strategic enablement. The position establishes and maintains a PMO governance framework to ensure effective prioritization, execution, and tracking of key initiatives, while supporting day-to-day operations through structured meeting cadences, resource planning, and workflow optimization. The role also leads regulatory exam and audit support activities, including coordination of data requests, issue remediation tracking, and preparation of status reporting for leadership. Additionally, it oversees the maintenance of policies, procedures, and governance documentation, ensuring alignment with evolving regulatory expectations and organizational standards. This role leads strategic and operational planning efforts, facilitating cross-functional collaboration to define priorities, manage dependencies, and align resources to business objectives. It supports executive communication and decision-making through the development of dashboards, reporting, business cases, and briefing materials, while also driving change management and operational readiness for key initiatives. The position further provides oversight of vendor performance, budget planning, and KPI development, and establishes governance structures such as steering committees and decision forums to ensure strong stakeholder alignment and effective execution across the Complaints function. Top skills needed for this role + Program and project management ( PMO governance, scope/schedule management, milestone tracking, RAID logs, prioritization models) + Strategic and operational planning (facilitation of planning sessions, goal setting, dependency mapping, operating plans, OKR / KPI alignment) + Presentation development and executive communications (briefing decks, narrative building, concise status reporting, tailoring content for senior leadership and regulators) + Proposal and business case development (options analysis, cost-benefit/ ROI , risk assessment and mitigation, implementation roadmaps) + Business process analysis and continuous improvement (process mapping, workflow analysis, root cause analysis, requirements gathering, controls-aware process design) + Governance and compliance operations (operating rhythm/cadence management, committee charters, RACI policy/procedure documentation, issue management and remediation tracking) + Regulatory exam and audit support (evidence collection, response coordination, data/document request management, meeting logistics, remediation reporting) + Resource and capacity management (workload distribution analysis, staffing models, utilization tracking, bottleneck identification) + Financial management (budget planning, forecast vs. actuals, vendor spend/burn tracking, KPI -based performance reporting) + Vendor management and sourcing (RFPs, SOW development, SLA / KPI frameworks, deliverable inspection and performance management) + Reporting and dashboarding (defining metrics, building recurring reporting packages, maintaining planning frameworks and progress dashboards) + Knowledge management (central repositories, governance artifacts, job aids, maintaining intranet/landing pages) + Stakeholder management and influence (partnering across front line, compliance, leadership; driving alignment without direct authority) + Facilitation and meeting leadership (running structured sessions, capturing decisions/action items, ensuring follow-through) + Analytical judgment and problem solving (turning ambiguity into clear plans, trade-offs, and recommendations) + Attention to detail and quality control (accuracy in reporting, documentation, audit/regulatory artifacts) + Execution and prioritization under tight timelines (managing competing demands, maintaining momentum and cadence) + Change management mindset (operational readiness, communications planning, adoption support) The above details are specific to the role which is outlined in the general description below. Please review Desired Skills & Experience below as you consider this opportunity.

Job Summary :

The Manager Business Management leads and manages a medium to large business management team or a diverse function in an area of moderate risk, complexity or scope usually involving short to medium term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate

Depth & Scope:

+ Leads and manages a significant business management functional area and overall operation of a diverse group in an area of moderate risk, complexity or scope + Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate + Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines + Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business + Focuses on short to medium-term issues (e.g. 6-12 months)

Education & Experience:

+ Undergraduate degree + 7+ years relevant experience

Desired Skills and Experience:

+ Demonstrated expertise in business analyses, strategic and operational planning, project management in complex and regulated environments. + Demonstrated experience developing leadership presentation decks and business/resource proposals with a strategic narrative under tight timelines. Requires advanced PowerPoint skills with demonstrated expertise developing executive-level presentations. + Demonstrated experience in financial planning, budget formulation and execution, and performance reporting. + D To view full details and how to apply, please login or create a Job Seeker account