Assistant General Manager Hilton Garden Inn Troy - 3.3 Troy, MI Job Details 4 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer follow-ups Hotel housekeeping management Safety training program participation as safety practice Hospitality industry recruitment experience Phone communication Staff scheduling Hotel operational efficiency Data reporting Answering guest questions Team scheduling Managing hospitality teams Mid-level Health and safety committees experience Handling customer service requests Schedule creation Front desk Guest services software Variance analysis reporting Hotel and accommodations guest complaints handling Business operations Yield management Accident reporting Hotel operations budget management Incident reports for accident investigation Hotel maintenance management Full Job Description The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed. Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction. Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count. Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements. Have effective interviewing skills and ability to recruit team members. Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming. Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings. Be able to effectively investigate, report and follow-up on employee and guest accidents. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.