Assistant Manager

Job Description Now Hiring:

Assistant General Manager (AGM) | GRD - Troy Dispensary Are you ready to elevate your leadership journey in the fast-growing cannabis industry? GRD Troy is seeking a proactive, experienced, and team-oriented Assistant General Manager (AGM) to support day-to-day dispensary operations, lead a passionate team, and ensure compliance within our regulated environment. This is your opportunity to be a key player in a high-impact role where operational excellence and customer satisfaction intersect.

Position:

Assistant General Manager Location:

Troy Job Type:

Full-Time | Salaried |

Leadership Role Reports To:

General Manager (GM)

What You'll Be Doing:

Operational Support:

Partner with the GM to manage all daily dispensary operations—from inventory control and compliance to sales performance and team scheduling.

Leadership & Development:

Assist in hiring, training, and mentoring a motivated team while fostering a culture of accountability, teamwork, and professionalism.

Staff Scheduling:

Ensure the dispensary is properly staffed to meet customer and operational demands, while maintaining labor efficiency.

Customer Experience:

Uphold and model exceptional customer service standards, resolving escalated concerns while maintaining a welcoming, educational environment.

Regulatory Compliance:

Ensure operations are in full compliance with all Troy cannabis laws and regulatory standards.

Inventory Oversight:

Assist in product tracking, auditing, restocking, and ensuring inventory accuracy through POS and compliance systems.

Financial Administration:

Support the GM with sales reports, performance tracking, expense management, and operational analytics.

Facility Maintenance:

Coordinate store upkeep and vendor appointments, ensuring a clean, safe, and compliant facility.

Issue Resolution:

Help resolve employee performance concerns, customer complaints, or day-to-day challenges swiftly and professionally.

Employee Lifecycle Support:

Conduct interviews, initiate documentation for performance issues, and support the team in alignment with company policy and labor regulations.

What We're Looking For:

Experience:

2-4 years of leadership experience in retail, cannabis, or another regulated industry.

Regulatory Knowledge:

Familiarity with Troy cannabis compliance guidelines (preferred).

Leadership Strength:

Confidence in leading and inspiring a team with integrity and purpose.

Customer-First Mentality:

Strong focus on service, education, and the customer experience.

Operational Mindset:

Understanding of POS systems, inventory platforms, and retail operations.

Excellent Communicator:

Clear, calm, and professional communication skills—verbal and written.

Flexible Availability:

Willingness to work weekends, evenings, and holidays as needed.