An Assistant General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, ensuring a positive customer experience, efficient inventory management, and a well trained team. This role involves overseeing daily operations, maintaining store standards, and leading the team to achieve sales goals. The Assistant Store Manager will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.
DUTIES/RESPONSIBILITIES
Ensure a welcoming environment by greeting all customers and maintaining store appearance, including displays and signage. Train and coach team members to provide exceptional customer service and engagement. Oversee inventory flow, including markdowns, ticketing, and clearance management, while maintaining accurate pricing and organized stockrooms. Ensure timely removal of damaged or expired items and set daily and weekly freight goals to support efficient operations. Train, develop, and provide continuous feedback to team members on customer service, store policies, operational procedures, and compliance tasks. Foster a positive and productive work environment. Monitor sales performance and implement strategies to achieve sales targets. Collaborate with the store manager to create and implement effective marketing and promotional campaigns. Maintain a clean and organized store environment. Performs other duties as may be assigned.
REQUIRED SKILLS/ABILITIES
Excellent communication and organizational skills. Ability to work a flexible schedule including nights and weekends. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
EDUCATION/EXPERIENCE
High school diploma or equivalent. Previous experience in retail management or a related field i 2-4 years of retail experience as an Assistant Manager. 3-5 years of retail experience
PHYSICAL REQUIREMENTS
Assistant Store Managers must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation. Squat/Kneel/Stoop (Frequent to continuous) Stand/Bend/Walk (Frequent to continuous) Twist (Occasional to Frequent) Reach above shoulder (Occasional to Frequent) Lift/Carry (Occasional to Frequent) Push/Pull (Occasional to Frequent) Use of hands (manual dexterity, grasping (Frequent to Continuous)
GENERAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited
Job Responsibilities:
Assist Store Manager with daily operations and supervision of employees. Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control Monitor sales activities to ensure that customers receive satisfactory service. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensuring adherence of staff members to all Citi Trends, Inc. policies and procedures.
Requirements:
High school diploma or equivalent Excellent communication and organizational skills. 2-4 years of retail experience as an Assistant Manager. 3-5 years of retail experience. Ability to work a flexible schedule including nights and weekends. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Citi Trends is a great place to build a fun and rewarding career in retail management! We believe in promoting from within, so, rest assured, if you show the initiative, there will be plenty of room to develop your career. We offer a competitive salary and benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and much more. Ready for some rapid growth of your own? #MEL1
