Overview:

Originally founded as One Stop Sports, Replay Sports Cards is a one-stop destination for sports cards - offering buying, selling, trading and grading services at its three stores across the Southeastern U.S. The premier, full-service shops offer an approachable, welcoming atmosphere for collectors of all ages, where their passion for trading cards is matched by our brand's commitment to treating everyone with honesty and respect - no matter their age, experience in trading cards or spending capacity. In addition to our physical footprint and presence at the top card shows across the country, Replay Sports Cards has live shows weekly via Whatnot, @ReplaySportsCards, an online store at replaysportscards.com, and recently launched a franchise program to help others realize their dream of opening their own sports cards store. We are seeking a proactive and dedicated General Manager to join our Greenville, NC team. The General Manager will oversee daily operations, ensure customer satisfaction, and lead the team to achieve organizational goals. This role requires excellent leadership, communication, and problem-solving skills.

Key Responsibilities:

Manage day-to-day activities to ensure smooth and efficient operations. Coordinate and manage schedules, inventory, and supplies. Supervise and motivate team members to achieve performance goals. Provide training, support, and development opportunities for the team. Conduct performance evaluations and provide constructive feedback. Ensure high levels of customer satisfaction through outstanding service and an education-first approach. Learn to evaluate, purchase and sell high-value sports cards. Handle customer complaints and resolve issues in a timely and professional manner. Identify opportunities for growth and assist in implementing strategies to increase revenue. Maintain records and prepare reports as required. Monitor and ensure compliance with company policies and procedures. Assist with HR functions, including hiring, onboarding, and team relations.

Education:

Bachelor's degree in business administration, management preferred.

Experience:

Advanced knowledge in the Sports Cards space. Minimum 2-3 years of experience in a supervisory or management role. Proven track record of effective team leadership and customer service.

Skills:

Strong leadership and interpersonal skills. Excellent organizational and multitasking abilities. Proficient in MS Office (Word, Outlook, Teams, Excel) and relevant software. Effective problem-solving and decision-making skills.

Competencies:

Ability to work under pressure and handle challenging situations. High level of integrity and professionalism. Good communication skills, both written and verbal. Ability to adapt to changing business needs and environments. Previous experience with eBay, whatnot and Discord is a plus.

Working Conditions:

Physical Requirements:

Ability to stand or sit for extended periods. May be required to lift and carry items up to 50 lbs.

Work Environment:

Fast-paced and dynamic environment. Available to work evenings, weekends, and holidays as needed.

Benefits:

Competitive salary and performance-based incentivess. Health, dental, and vision insurance. Paid time off and holidays. Professional development and growth opportunities.

Pay:

From $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have a passion for sports?

Experience:

Supervising:

2 years (Preferred)

Work Location:

In person