Assistant Manager

Position :

Assistant Manager Company :

ZoomAround, LLC Location :

Duck, NC Reporting Relationship :

Reports to the General Manager & Regional Manager Assistant Manager We firmly believe that our success is a direct reflection of our talented Service Delivery team. If you consider yourself to be an outgoing, self-motivated individual with a customer-focused attitude and work ethic, ZoomAround is the right team for you. We are currently searching for a Assistant Manager who enjoys interacting with customers both in person and over the phone. This position is responsible for taking inbound customer sales calls and assisting onsite walk-ins with their golf cart rental interests. This unique position will also be assisting the CEO and Regional Manager with administrative office responsibilities as the company continues to grow rapidly. We are looking for someone who has a fun personality and who enjoys working with others and delivering an unparalleled customer service experience.

PROFESSIONAL EXPERIENCE

Experience handling inbound sales calls or customer service needs Ability to make reservations while setting proper expectations with customers Experience utilizing Point of Sales Systems Ability to execute delivery and pickup schedules daily Recommending and implementing strategies to improve overall customer service quality and office operations Assisting with routing and scheduling needs Ensuring accurate inventory control of assets Assisting in planning and recommending necessary product workflows

RESPONSIBILITIES

Handle inbound sales calls and reservations Handle inbound/outbound emails and texts Work with customers in-store Assist customers with their questions & needs Work through adverse scenarios calmly and successfully Responsible for maintaining a high level of customer service & satisfaction Ensure Rental Agreements are signed daily Start & end rentals in the Point-of-Sale System daily Complete inspections upon in-store cart returns Assist with cart optimization Assist with cart registrations & insurance cards Assistance with tracking inventory as needed Assistance with daily scheduling & routing Assist with charging customers for damages Communicate effectively with team members Assist with marketing & advertising materials and distribution Assist with planning company and partner events/gifts

QUALIFICATIONS

Sales or customer service experience 2+ years (preferred) Ability to lead by example during stressful situations Must enjoy working in a fast-paced work environment within a rapidly growing company Ability to work 8:30AM-5:30PM Wednesday-Sunday, Every Weekend is Required Working knowledge of Microsoft Outlook, Excel, & Point of Sales Systems

PHYSICAL DEMANDS

Must be able to lift, carry, and place supplies up to 25 pounds without assistance Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting Frequent standing and walking for long periods of time Communicate effectively in person, by telephone, or by using telecommunications equipment Enters and locates information on computer Visually verifies information, often in small print Presents information to small and large groups Safely operates motor vehicles

BENEFITS

Fast-paced friendly team environment Healthcare insurance Dental insurance Vision insurance 401k (after first year) Paid Time Off Bi-weekly pay Bonus & commission opportunities

SCHEDULE

Wednesday - Sunday 8:30AM - 5:30PM Including Holidays •

Note :

Major holidays are required but can work around if planned well in advance.

Job Type:

Full-time Pay:

$17.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Experience:

Customer service: 2 years (Preferred) Assistant manager: 1 year (Preferred) Ability to

Commute:

Kitty Hawk, NC 27949 (Required)

Work Location:

In person