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Holiday Inn Express & Suites Sanford
Assistant General Manager
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Based on North Carolina data
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What they do
An Assistant General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
$62,460 / year median in North Carolina
+8% projected growth
Job Description
Job Summary We are seeking a motivated and hands-on Assistant General Manager to support the General Manager in overseeing daily hotel operations and ensuring an excellent guest experience. Key Responsibilities Assist with daily hotel operations, including Front Desk, Housekeeping, Maintenance, and Breakfast. Ensure excellent guest service and promptly resolve guest concerns. Supervise, train, and motivate hotel staff. Monitor room cleanliness, hotel appearance, and brand standards. Assist with scheduling, staffing, payroll, and controlling operating costs. Support revenue, occupancy, and guest satisfaction goals. Handle administrative duties, reports, and cash controls. Ensure compliance with Holiday Inn Express/IHG standards and safety procedures. Assist the General Manager with inspections, audits, and overall hotel performance. Qualifications 2+ years of hotel/hospitality experience preferred. Previous supervisory or management experience. Strong leadership and communication skills. Guest-service oriented and able to solve problems effectively. Ability to work flexible shifts, including weekends and holidays. IHG/Holiday Inn Express experience is a plus.